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DoT Will Not Compel United To Honor Tickets:
http://www.dansdeals.com/archives/61870
http://www.united.com/web/en-US/content/travel/exchange-rate-error.aspx
http://www.dot.gov/sites/dot.gov/files/docs/Mistaken_Fare_AEP_Statement_on_United_Airlines.pdf

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Rabbis Who Bash Dansdeals Master Thread.

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DOT Update:

http://www.dot.gov/airconsumer/united-airlines-mistaken-fare

United Airlines mistaken fare

The Department of Transportation is aware of an issue involving mistaken fares on United Airlines’ Danish-facing website.  The Department's Office of Aviation Enforcement and Proceedings has begun looking into this matter, including speaking to United and reviewing consumer complaints.  That Office will gather all the relevant facts before making a determination as to whether United is or is not required to honor the mistaken fares.

Updated: Thursday, February 12, 2015


To file a complaint with the DOT - http://airconsumer.dot.gov/escomplaint/es.cfm

Sample complaint:
-------------------------------------------
To Whom It May Concern,

Yesterday I purchased a flight itinerary from United Airlines via their website: United.com. The flights were booked, I was issued a 'confirmation number' and my card was charged for the full amount of the fare. A short time later United.com indicated that my itinerary was "confirmed and ticketed". I have attached a printout from United.com showing this, as well as a printout of my receipt indicating that the airfare was booked, ticketed and paid for.

Yesterday I was informed by United that they had voided my itinerary. This was done without my knowledge and without my consent.

As such, I ask that you please compel United Airlines to honor the ticket which they sold me, and to provide compensation for their grievance and the inconvenience which it caused me.

Thank you for your consideration and assistance!

Best Regards,
Yosef_S
-------------------------------------------


United is looking into an issue whereby a third-party software provider applied an incorrect exchange rate for tickets sold from the airline’s Denmark website. We have temporarily suspended sales from the Denmark website and are working to resolve the issue with the provider

http://uk.businessinsider.com/buy-first-class-tickets-from-london-to-newark-for-50-2015-2


We will void the bookings for those who purchased tickets as a result of a third-party currency conversion error.

https://twitter.com/united/status/565648072047603713    http://bit.ly/1uGiPuo


When and Where will you HOPEFULLY be flying to?

D93
2/16: LHR-LAX
2/19: LAX-LHR-TLV
5/31: TLV-LHR-SFO-HNL
6/3: HNL-LAX-EWR-LHR
7/17: LHR-EWR

Yosef_S
5/19: LHR->MUC->TLV (Possible one day stopover in VCE or ZRH depending on which options are ticketed.)
5/27: TLV->FRA->ORD

jdross:
6/21 LHR->ZHR
6/22 ZHR->JNB
6/28 JNB->LHR
6/29 LHR->EWR (Confirmed. Ticketed)

MAJ:
9/26 lhr-zrh-tlv
10/7 tlv-fra-new

9/24 lhr-fra-tlv
10/7 tlv-new
and a few other variations on this
all ticketed and confirmed though prices were bet $300-$650
and will now need a ow to london before succos which will cost me roughly $500/ticket

rangersin4:
6/8/15 LHR-EWR-LAX-HNL
6/11/15 HNL-EWR
all ticketed and confirmed!

Lou Bob: 12/23/15 LHR-ORD-LAX-OGG
1/3/15 OGG-LAX-EWR
Ticketed and confirmed along with someone else. $205 for the pair of tickets :)


nocknock: 2 Tickets
4/13/15 LHR-MUC-KRK
4/15/15 KRK-MUC-EWR
1 Ticket 4/16/15 LHR-EWR Probably going to cancel


zow: 3 tickets
8/6/15 LHR-EWR
8/20/15 EWR-LHR (though probably won't use this leg)

7/30/15 LHR-MUC-TLV
8/5/15 TLV-ZRH-LHR
(still waiting for ticketing on this code-share)

12/27/15 LHR-EWR-HNL
1/2/15 HNL-EWR-LHR (though we'll probably not take the last leg back to LHR  :D)
(very excited about this one...got 5 tickets!)
« Last edited by nocknock on February 26, 2015, 02:06:25 PM »

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Author Topic: Premium Price Mistake ex-EU (DoT Will Not Force United To Honor Tickets)  (Read 175513 times)

Offline AJK

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Re: Premium Price Mistake ex-EU
« Reply #260 on: February 11, 2015, 11:23:45 AM »
Anyone who has booked LX, but has not yet been ticketed, are you able to pull your booking using the LX PNR on LX.com?

https://www.swiss.com/CH/EN/Login/PnrLogin
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Offline gavhaller

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Re: Premium Price Mistake ex-EU
« Reply #261 on: February 11, 2015, 11:23:56 AM »

Thank you for choosing United Airlines.  Your purchase is confirmed.  You will be promptly notified once the internal processing of your reservation has been finalized so that you can request additional receipts, export to Microsoft Outlook, refund or change your flight, view/change seats, check-in, or email or print your itinerary.
Flight Details

anyone have anything different?

this is my LHR-TLV leg
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Offline AJK

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Re: Premium Price Mistake ex-EU
« Reply #262 on: February 11, 2015, 11:24:06 AM »
I'll put the odds of this being honored at less than 10%.
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Offline Marco Polo

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Re: Premium Price Mistake ex-EU
« Reply #263 on: February 11, 2015, 11:24:21 AM »
Quote from: gavhaller on February 11, 2015, 11:23:56 AM

Thank you for choosing United Airlines.  Your purchase is confirmed.  You will be promptly notified once the internal processing of your reservation has been finalized so that you can request additional receipts, export to Microsoft Outlook, refund or change your flight, view/change seats, check-in, or email or print your itinerary.
Flight Details

anyone have anything different?

this is my LHR-TLV leg
Need to wait for it to get ticketed.
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Quaerite et Invenietis.

Offline raphy781

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Re: Premium Price Mistake ex-EU
« Reply #264 on: February 11, 2015, 11:25:10 AM »
Quote from: AJK on February 11, 2015, 11:24:06 AM
I'll put the odds of this being honored at less than 10%.
Even if it was already ticketed?
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Offline aradisc

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Re: Premium Price Mistake ex-EU
« Reply #265 on: February 11, 2015, 11:25:15 AM »
Quote from: AJK on February 11, 2015, 11:23:45 AM
Anyone who has booked LX, but has not yet been ticketed, are you able to pull your booking using the LX PNR on LX.com?

https://www.swiss.com/CH/EN/Login/PnrLogin

Yes, I have been able to. It took me a few tries until I realized that they append the middle initial to the first name.
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Offline Chief Rabbi of New York

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Re: Premium Price Mistake ex-EU
« Reply #266 on: February 11, 2015, 11:25:20 AM »
my credit card wasn't working so I used a debit card.
I bought 2 tickets and cancelled one.
will I get the full refund on the one I cancelled?
also how long does it take to get the refund?
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Offline AJK

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Re: Premium Price Mistake ex-EU
« Reply #267 on: February 11, 2015, 11:25:38 AM »
Quote from: raphy781 on February 11, 2015, 11:25:10 AM
Even if it was already ticketed?

Ticketed or not. Less than 10%.
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Offline Emkay

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Re: Premium Price Mistake ex-EU
« Reply #268 on: February 11, 2015, 11:25:47 AM »
Quote from: AJK on February 11, 2015, 11:24:06 AM
I'll put the odds of this being honored at less than 10%.
Is this the most expensive glitch ever?
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Offline AJK

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Re: Premium Price Mistake ex-EU
« Reply #269 on: February 11, 2015, 11:25:57 AM »
Quote from: aradisc on February 11, 2015, 11:25:15 AM
Yes, I have been able to. It took me a few tries until I realize that they append the middle initial to the first name.

AH right! Thanks for the reminder. I'll try that.
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Offline Yosef_S

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Re: Premium Price Mistake ex-EU
« Reply #270 on: February 11, 2015, 11:26:08 AM »
Quote from: AJK on February 11, 2015, 11:24:06 AM
I'll put the odds of this being honored at less than 10%.

For UA/LH flights 'Ticketed' or for LX flight 'Confirmed'?
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Offline AJK

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Re: Premium Price Mistake ex-EU
« Reply #271 on: February 11, 2015, 11:26:24 AM »
Quote from: Emkay on February 11, 2015, 11:25:47 AM
Is this the most expensive glitch ever?

Tens of millions of dollars were lost in the last few hours.
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Offline gavhaller

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Re: Premium Price Mistake ex-EU
« Reply #272 on: February 11, 2015, 11:26:29 AM »
Quote from: gavhaller on February 11, 2015, 11:23:56 AM

Thank you for choosing United Airlines.  Your purchase is confirmed.  You will be promptly notified once the internal processing of your reservation has been finalized so that you can request additional receipts, export to Microsoft Outlook, refund or change your flight, view/change seats, check-in, or email or print your itinerary.
Flight Details

anyone have anything different?

this is my LHR-TLV leg

got it to show on on LH
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Offline 12HRS

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Re: Premium Price Mistake ex-EU
« Reply #273 on: February 11, 2015, 11:27:16 AM »
seems likely that the bloomberg reporter ruined it. The article was posted 1003 am before the glitch died and he must have contacted united before that. so lame.
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Offline Yosef_S

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Re: Premium Price Mistake ex-EU
« Reply #274 on: February 11, 2015, 11:28:04 AM »
Quote from: aradisc on February 11, 2015, 11:25:15 AM
Yes, I have been able to. It took me a few tries until I realized that they append the middle initial to the first name.

+1 Just worked for me like this.
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Offline Moishy36

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Re: Premium Price Mistake ex-EU
« Reply #275 on: February 11, 2015, 11:28:21 AM »
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Offline bochur123

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Re: Premium Price Mistake ex-EU
« Reply #276 on: February 11, 2015, 11:28:44 AM »
Quote from: AJK on February 11, 2015, 11:23:45 AM
Anyone who has booked LX, but has not yet been ticketed, are you able to pull your booking using the LX PNR on LX.com?

https://www.swiss.com/CH/EN/Login/PnrLogin

yes
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Offline Emkay

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Re: Premium Price Mistake ex-EU
« Reply #277 on: February 11, 2015, 11:29:25 AM »
Quote from: AJK on February 11, 2015, 11:26:24 AM
Tens of millions of dollars were lost in the last few hours.
If it does get honored  and some butter- fingers get fired, I would be rolling to spearhead a gofundme campaign for them  
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Offline bochur123

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Re: Premium Price Mistake ex-EU
« Reply #278 on: February 11, 2015, 11:30:58 AM »
Quote from: chucksterace on February 11, 2015, 11:20:00 AM
Lol 

I don't think United be copying Delta with this one

Wideroe/united mistake was honored..
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Offline ShlockDoc

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Re: Premium Price Mistake ex-EU
« Reply #279 on: February 11, 2015, 11:31:55 AM »
Quote from: Emkay on February 11, 2015, 11:29:25 AM
If it does get honored  and some butter- fingers get fired, I would be rolling to spearhead a gofundme campaign for them

I'd contribute.
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