Author Topic: New United.com Site Is Now In Beta Testing  (Read 15274 times)

Offline @Yehuda

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Re: New United.com Site Is Now In Beta Testing
« Reply #165 on: July 27, 2017, 11:41:14 AM »
Tweet @united and ask them.
What a failed DM conversation I had with them. They claim the button works. And that there's no non-stop flight between JFK and JNB even after I showed them screenshots of it. ::) Oh well

Offline Dan

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Re: New United.com Site Is Now In Beta Testing
« Reply #166 on: July 27, 2017, 11:50:17 AM »
What a failed DM conversation I had with them. They claim the button works. And that there's no non-stop flight between JFK and JNB even after I showed them screenshots of it. ::) Oh well
Show them EWR-LAX and ask if it works.
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Offline thaber

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Re: New United.com Site Is Now In Beta Testing
« Reply #167 on: July 27, 2017, 12:07:40 PM »

Offline Dan

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Re: New United.com Site Is Now In Beta Testing
« Reply #168 on: July 27, 2017, 12:08:47 PM »
lately has been working for me
this just now
https://www.dropbox.com/s/o9xqu0uqf4ofhqb/Screenshot%202017-07-27%2009.07.12.png?dl=0
Huh? How is that working?
Where are the saver award seats?
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Offline @Yehuda

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Re: New United.com Site Is Now In Beta Testing
« Reply #169 on: July 27, 2017, 12:13:54 PM »
Show them EWR-LAX and ask if it works.

Offline Dan

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Re: New United.com Site Is Now In Beta Testing
« Reply #170 on: July 27, 2017, 12:14:51 PM »
So ask for a specific date or tell them a specific date.
And make it clear that the calendar is supposed to show saver award space.
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Offline thaber

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Re: New United.com Site Is Now In Beta Testing
« Reply #171 on: July 27, 2017, 12:17:13 PM »
Huh? How is that working?
Where are the saver award seats?
Ah, that's what he wanted? Didn't understand. Used to be the whole non stop only button didn't work at all, they'd still show you the stopovers. He wants the dots indicating Saver to go away, doubt that would happen, though would be nice.


ETA: they're understanding him the same way I did. What you guys want isn't even a hava amina

Offline Dan

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Re: New United.com Site Is Now In Beta Testing
« Reply #172 on: July 27, 2017, 12:18:36 PM »
What you guys want isn't even a hava amina
Why not?
That's how CO.com worked.
What else is it trying to show you?!?
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Offline @Yehuda

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Re: New United.com Site Is Now In Beta Testing
« Reply #173 on: July 27, 2017, 12:27:25 PM »
So ask for a specific date or tell them a specific date.
And make it clear that the calendar is supposed to show saver award space.
Eh, they obviously don't understand what's going on. Pretty sure this used to work at some point since the new site was up, and now it's gone again.

Offline Dan

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Re: New United.com Site Is Now In Beta Testing
« Reply #174 on: July 27, 2017, 12:29:34 PM »
Eh, they obviously don't understand what's going on. Pretty sure this used to work at some point since the new site was up, and now it's gone again.
Correct, but as long as you have them, explain that it doesn't show nonstop saver award dates.
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Offline @Yehuda

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Re: New United.com Site Is Now In Beta Testing
« Reply #175 on: July 27, 2017, 12:50:10 PM »
"We are not seeing anything amiss when we search the itinerary you want. If you're still encountering an issue please reach out to our reservations team."

Offline thaber

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Re: New United.com Site Is Now In Beta Testing
« Reply #176 on: July 31, 2017, 02:49:19 PM »
Trying to upgrade a Y saver ticket to a J saver ticket, by 'changing flights' which I've done a million times before. when I get to the checkout screen I get an error, called last inight and after being on hold for a while they said it's a glitch, and really it's phantom space.
Still having the same issue, Is it worth calling again?
It's for two seats, should I try to do one at a time? I don't want to be left with one in J and one in Y though

Offline thaber

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Re: New United.com Site Is Now In Beta Testing
« Reply #177 on: July 31, 2017, 06:51:45 PM »
Trying to upgrade a Y saver ticket to a J saver ticket, by 'changing flights' which I've done a million times before. when I get to the checkout screen I get an error, called last inight and after being on hold for a while they said it's a glitch, and really it's phantom space.
Still having the same issue, Is it worth calling again?
It's for two seats, should I try to do one at a time? I don't want to be left with one in J and one in Y though
ETA - Available fare classes:J9JN9C9D9Z9ZN9P9PN9R9RN9IN8I8Y9YN9B9M9E9U9H9HN9Q9V9W9S9T9L9K9G0N0XN9X9

Offline @Yehuda

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Offline thaber

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Re: New United.com Site Is Now In Beta Testing
« Reply #179 on: August 01, 2017, 07:07:57 PM »
Trying to upgrade a Y saver ticket to a J saver ticket, by 'changing flights' which I've done a million times before. when I get to the checkout screen I get an error, called last inight and after being on hold for a while they said it's a glitch, and really it's phantom space.
Still having the same issue, Is it worth calling again?
It's for two seats, should I try to do one at a time? I don't want to be left with one in J and one in Y though
ETA - Available fare classes:J9JN9C9D9Z9ZN9P9PN9R9RN9IN8I8Y9YN9B9M9E9U9H9HN9Q9V9W9S9T9L9K9G0N0XN9X9
seems to be a married segment glitch per the last rep I spoke to. I switched my first flight LAX-SFO to an earlier flight, and was able to upgrade. also cost $250 instead of $155 (for 2 pax)
« Last Edit: August 01, 2017, 07:11:22 PM by thaber »