Author Topic: Reaching Amex higher ups  (Read 5540 times)

Offline Aj3042

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Reaching Amex higher ups
« on: March 04, 2015, 10:36:37 AM »
I have a big issue with an AMEX RC that got shut down with about 2k still in it. CS keeps telling me they have no information other that "the account is under review". It's been about 2 weeks and still no update. Supervisors as well have no information to give me. Of course, the money was loaded with a CC (AMEX CC actually) and so I need it to pay the bill. Does anyone know of an executive line to reach somebody higher up in the company that can help solve this? Also, what does the oilam think about my dispute options given that I loaded with an AMEX CC in Target?
And no, before people jump on me, I don't think this belongs in the regular RC load thread. Its a question on how to reach the right guy in Amex.

Offline dealfinder85

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Re: Reaching Amex higher ups
« Reply #1 on: March 04, 2015, 10:37:26 AM »
I have a big issue with an AMEX RC that got shut down with about 2k still in it. CS keeps telling me they have no information other that "the account is under review". It's been about 2 weeks and still I update. Supervisors as well have no information to give me. Of course, the money was loaded with a CC (AMEX CC actually) and so I need it to pay the bill. Does anyone know of an executive line to reach somebody higher up in the company that can help solve this? Also, what does the oilam think about my dispute options given that I loaded with an AMEX CC in Target?
And no, before people jump on me, I don't think this belongs in the regular RC load thread. Its a question on how to reach the right guy in Amex.
i hope you get it resolved, but it does belong in the RC thread

Offline Aj3042

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Re: Reaching Amex higher ups
« Reply #2 on: March 04, 2015, 10:38:37 AM »
i hope you get it resolved, but it does belong in the RC thread
No it doesn't. As I said this is a question of who to reach in AMEX when you have a problem beyond was CS can do. It's got nothing to do specifically with RC.

Offline dealfinder85

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Re: Reaching Amex higher ups
« Reply #3 on: March 04, 2015, 10:39:40 AM »
No it doesn't. As I said this is a question of who to reach in AMEX when you have a problem beyond was CS can do. It's got nothing to do specifically with RC.
remind me, what card did you load?
if someone is talking about loading the RC with his CSP, does that belong on the CSP thread?

Offline Malachi

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Re: Reaching Amex higher ups
« Reply #4 on: March 04, 2015, 10:42:26 AM »
I have a big issue with an AMEX RC that got shut down with about 2k still in it. CS keeps telling me they have no information other that "the account is under review". It's been about 2 weeks and still no update. Supervisors as well have no information to give me. Of course, the money was loaded with a CC (AMEX CC actually) and so I need it to pay the bill. Does anyone know of an executive line to reach somebody higher up in the company that can help solve this? Also, what does the oilam think about my dispute options given that I loaded with an AMEX CC in Target?
And no, before people jump on me, I don't think this belongs in the regular RC load thread. Its a question on how to reach the right guy in Amex.
Woah, I never heard of a RC being shut down  any suspicions why?
Denny Crane

Offline dealfinder85

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Re: Reaching Amex higher ups
« Reply #5 on: March 04, 2015, 10:43:41 AM »
Woah, I never heard of a RC being shut down  any suspicions why?
this is not an "i told you so", but its for this reason why i always liquidate most of my funds right after loading. i just leave some behind for potential target spending

Offline Aj3042

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Re: Reaching Amex higher ups
« Reply #6 on: March 04, 2015, 10:45:03 AM »
remind me, what card did you load?
if someone is talking about loading the RC with his CSP, does that belong on the CSP thread?
Ok here we go with the "it doesn't belong here" debate. I'm not talking about loading the RC. In fact  ignore the words RC and u stead insert (XYZ). It's a general question concerning AMEX higher ups. Now let's focus on that instead of arguing where the thread belongs. It's at worst debatable.

Offline dealfinder85

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Re: Reaching Amex higher ups
« Reply #7 on: March 04, 2015, 10:45:55 AM »
Ok here we go with the "it doesn't belong here" debate. I'm not talking about loading the RC. In fact  ignore the words RC and u stead insert (XYZ). It's a general question concerning AMEX higher ups. Now let's focus on that instead of arguing where the thread belongs. It's at worst debatable.
well why didnt you tell me you were loading your XYZ!
can you call general amex CS and have them direct you?
hatzlacha

Offline D93

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Re: Reaching Amex higher ups
« Reply #8 on: March 04, 2015, 10:46:21 AM »
Woah, I never heard of a RC being shut down  any suspicions why?
There has been pretty of Serve and RedCard shut downs.

Offline Aj3042

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Re: Reaching Amex higher ups
« Reply #9 on: March 04, 2015, 10:46:48 AM »
Woah, I never heard of a RC being shut down  any suspicions why?
Not 100% sure. I had 2 of them and a merchant mistakenly refunded more than he charged to one of them. That was shut down right away. I transferred in the past from that one to my other one and a few days later they shut that one too.

Offline Aj3042

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Re: Reaching Amex higher ups
« Reply #10 on: March 04, 2015, 10:47:24 AM »
this is not an "i told you so", but its for this reason why i always liquidate most of my funds right after loading. i just leave some behind for potential target spending
Yes I see now that's a good idea.

Offline Aj3042

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Re: Reaching Amex higher ups
« Reply #11 on: March 04, 2015, 10:47:47 AM »
There has been pretty of Serve and RedCard shut downs.
And what happens with the funds in the account?

Offline Aj3042

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Re: Reaching Amex higher ups
« Reply #12 on: March 04, 2015, 10:48:28 AM »
well why didnt you tell me you were loading your XYZ!
can you call general amex CS and have them direct you?
hatzlacha
Yes tried that too nothing helps which is why I wonder about exec office maybe that'll do it.

Offline D93

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Re: Reaching Amex higher ups
« Reply #13 on: March 04, 2015, 10:49:03 AM »
And what happens with the funds in the account?
I can't answer that. Sorry. All the shutdowns that I'm aware of, their accounts were empty.

Offline dealfinder85

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Re: Reaching Amex higher ups
« Reply #14 on: March 04, 2015, 10:49:13 AM »
Yes tried that too nothing helps which is why I wonder about exec office maybe that'll do it.
i used exec office for something recently
finally got called back from those i was trying to reach. they didnt sound happy. i didnt care