Author Topic: Hyatt False Advertising to Solicit Frddie Votes  (Read 1667 times)

Offline EMCC

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Hyatt False Advertising to Solicit Frddie Votes
« on: March 09, 2015, 11:45:13 AM »
So I got the below email from Hyatt: :o :o

I emailed and called and pushed and prodded but was left with nothing.

Should I contact my lawyer?

Media?

Should I just ignore it?

Quote
Let's win in this year's Freddie Awards – recognizing the best travel loyalty programs in the world.

Whether you're enjoying a relaxing getaway with friends and family or spending another night on the road, we hope your Hyatt Gold Passport membership makes traveling easier and more rewarding.

- Enjoy free premium Wi-Fi in guestrooms and public spaces at every Hyatt hotel where available – New!
- Receive exclusive access to the Regency Club® or Grand Club® lounge
- Enjoy daily full complimentary breakfast
- Treat yourself with four suite upgrade awards annually
- Earn free nights faster with Points + Cash awards

Plus, starting March 1, you'll enjoy new benefits designed with you in mind:
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Offline EMCC

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Re: Hyatt False Advertising to Solicit Frddie Votes
« Reply #1 on: March 09, 2015, 11:51:20 AM »
Paging AJK: If they actually do offer full breakfast and the average breakfast is worth $50 (two people) and there are 30,000 diamond members with an average of 40 nights a year, do they owe each member $2000 per year? If the average member is HGP diamond for 3 years, that is a total of $180,000,000???
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Re: Hyatt False Advertising to Solicit Frddie Votes
« Reply #2 on: March 09, 2015, 11:56:52 AM »
If they do not actually offer full breakfast and they are lying to solicit votes, does that mean that a competing hotel group should sue them for them losing business due to false advertising? How much are these Freddies worth?
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Re: Hyatt False Advertising to Solicit Frddie Votes
« Reply #3 on: March 09, 2015, 12:05:52 PM »
Am I the only one infuriated by this?
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Offline jaywhy

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Re: Hyatt False Advertising to Solicit Frddie Votes
« Reply #4 on: March 09, 2015, 12:07:44 PM »
What's the issue?
They're clearly sending it to you as a diamond and they offer breakfast to diamonds.

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Re: Hyatt False Advertising to Solicit Frddie Votes
« Reply #5 on: March 09, 2015, 12:08:44 PM »
What's the issue?
They're clearly sending it to you as a diamond and they offer breakfast to diamonds.
They only offer continental breakfast, not full breakfast.
Quote
Receive exclusive access to the Regency Club or Grand Club lounge featuring complimentary continental breakfast and evening hors d’oeuvres. Enjoy daily complimentary full breakfast in hotels without a club lounge
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Offline jaywhy

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Re: Hyatt False Advertising to Solicit Frddie Votes
« Reply #6 on: March 09, 2015, 12:09:37 PM »
Meh.

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Re: Hyatt False Advertising to Solicit Frddie Votes
« Reply #7 on: March 09, 2015, 12:12:40 PM »
Meh.
It upsets me to no end when I go to a hotel as someone who eat mostly kosher and the club only has one or two things I can eat when they want an extra $45 dollars per person for full breakfast (GH SZ) no matter who I sweet talk or complain to.
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Re: Hyatt False Advertising to Solicit Frddie Votes
« Reply #8 on: March 09, 2015, 12:13:09 PM »
They only offer continental breakfast, not full breakfast.

Their Seattle's Best coffee is good. Coffee and fruit is all that's Kosher/CY/pareve in most places. I personally would choose the Sheraton Club Lounge for plat members over the Hyatt Diamond breakfasts when given a choice. More hours and more Kosher selection in most places....
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Re: Hyatt False Advertising to Solicit Frddie Votes
« Reply #9 on: March 09, 2015, 12:21:02 PM »
Their Seattle's Best coffee is good. Coffee and fruit is all that's Kosher/CY/pareve in most places.
I am not CY and have a very low standard for kashrus....
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Re: Hyatt False Advertising to Solicit Frddie Votes
« Reply #10 on: March 09, 2015, 12:23:50 PM »
I am not CY and have a very low standard for kashrus....

exactly -- and you'd probably still prefer the selection that the Sheraton Club Lounges offer each morning. Plus they have an evening spread of food and they are open until 10pm each night. Juices, drinks, coffee, microwave, chips, fruit, etc...
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Re: Hyatt False Advertising to Solicit Frddie Votes
« Reply #11 on: March 09, 2015, 12:24:51 PM »
exactly -- and you'd probably still prefer the selection that the Sheraton Club Lounges offer each morning. Plus they are open until 10pm each night. Juices, drinks, coffee, microwave, chips, fruit, etc...
Great, thanks for the tip! Lets get back OT now.
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Re: Hyatt False Advertising to Solicit Frddie Votes
« Reply #12 on: March 09, 2015, 12:29:47 PM »
Great, thanks for the tip! Lets get back OT now.

we'll tell hyatt what they need to do to catch up....
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Re: Hyatt False Advertising to Solicit Frddie Votes
« Reply #13 on: March 15, 2015, 06:49:38 AM »
So I got the below email from Hyatt: :o :o

I emailed and called and pushed and prodded but was left with nothing.

Should I contact my lawyer?

Media?

Should I just ignore it?
They fixed it!

http://loyaltylobby.com/2015/03/15/hyatt-gold-passport-diamond-breakfast-benefit-email-weird-confusing/
"Disclaimer: I don't believe everything I write."  - ChaimMoskowitz