i made a same-day switch on my return flight,instead of flying LH from J.F.K-FRA-TLV i switches to Swiss,based on what i heard about their business class and it was a better stop-over time. When i checked in, in JFK swiss air tells me how they only have my ticket and my daughter's ticket on file,but my wife's is not in their system,so they send me to the ticketing department where they tell me to contact continental(the ticket was booked using onepass miles). i call continental,they tell me they noticed their mistake,i should un-check me and my daughter out and then they will re-issue all 3 tickets. i do that, and they tell me they will re-issue the tickets and put me on hold for about 15 minutes telling me they re-issued the ticket,check with swiss and they tell me continental only re-issued the same 2 tickets,not my wife's again,i tell that to continental the put me on hold again for 20 minutes,meanwhile the agent by the swiss counter tells me,since the flight is scheduled to depart in 30 minutes it's too late to be placed on the flight and they are removing my luggage from the plane! by the time i get back on the phone with continental("supervisor"-whatever that means) i tell them what happened,they apologize and re-booked me on the next day connection with LH thru Munich(there was no availability on any continental direct flight for either day),they we're gracious to cancel the $100 same-day change fee. my question is what is the best way to handle this with regards to compensation from continental? they sent me my e-tickets for thee swiss flight 26 minutes before takeoff,obviously something impossible to pull off-even though they processed my change fee at the time of switching tickets6 hours earlier
! any ideas,suggestions would be appreciated!!!thanks!
