Well no one liked my post, so I went ahead and emailed AA complaints and got this:
Thank you for contacting Customer Relations, I welcome the opportunity to reply.
We understand that it was disappointing to find that the power ports on your recent flights were not available. Because of a technical issue, we have temporarily deactivated the power ports in all of our 767-200 aircraft and in the coach cabin of some of our 767-300 aircraft. The 767-200 is used primarily on domestic transcontinental routes, and the 767-300 is used on international routes.
We understand that many of our customers have become accustomed to using power ports on these longer flights, and we are very sorry for any inconvenience that this caused. We are looking into this issue to determine what steps are needed to reactivate the power ports.
As a gesture of goodwill, we have added 20,000 bonus miles to your AAdvantageŽ accounts
. This adjustment will be reflected in your accounts very soon.
Mr. ...., again, we apologize that the power ports on your flight were not available. We appreciate your business very much, and hope to have the opportunity to welcome you aboard again soon.
