Greetings from Hilton los Cabos Beach & Golf Resort.
First of all we would like to thank you for thinking of our Hotel for your trip to Los Cabos and for being a valued member of our Hilton HHonors program. As you may know our area was devastated by Hurricane Odile in September causing our resort to be closed since that time. We are working hard to reopen soon.
Our records indicate that you have a reservation with us that was made yesterday March 26, 2015 during a testing of our systems as we work towards reopening the resort later this year. These reservations were mistakenly enabled by a software issue during our reservation system rebuilding process. For a period of one hour units of time share ownership which are not part of the resort inventory were able to be reserved online. This computer system issue has been resolved and we are reaching out to our HHonors guests who have these reservations to advise of this issue.
These time share units do not belong to the resort inventory hence cannot be reserved in this fashion. You must be a time share owner to have access to this process and the system rebuilding process resulted in this online opportunity by to book them inadvertently. All of these reservations will be cancelled and we regret any inconvenience this system software issues may have caused. If you are interested in further information on time share ownership in this area please advise us and we will be happy to connect you with additional information.
HHonors points have been credited back to your account already and may take a short period of time to appear back in your account. Again, we sincerely apologize for any inconvenience this computer system issue may have caused you. Once more thank you for being a Hilton HHonors member and we hope to see you in Los Cabos soon.
Feel free to contact us to make a new reservations or visit us online.
To contact us toll free the number is 877-354-1399. Our office hours are Monday to Friday from 9:00am to 5:00pm (Mountain Time) or by email at mariana.gonzalez@hilton.com ; micaela.trejo@hilton.com; cristian.rochin@hilton.com or alfredo.pichardini@hilton.com
Sincerely,
Hilton Los Cabos team