Author Topic: BA Security breach / Audit  (Read 12668 times)

Offline sruly

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BA Security breach / Audit
« on: March 27, 2015, 10:10:17 AM »
I just check my wife and my BA account and both are showing 0 balances.

I could not get into my account and needed to reset the password.

We have never sold miles.

http://www.flyertalk.com/forum/british-airways-executive-club/1666639-what-ex-gratia.html

Offline sruly

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Re: BA Security breach / Audit
« Reply #1 on: March 27, 2015, 10:17:30 AM »
From FT thread:

Dear Customer

British Airways has become aware of some unauthorised activity in relation to your Executive Club account.

This appears to have been the result of a third party using information obtained elsewhere on the internet, via an automated process, to try to gain access to your Executive Club account.

We understand this was login information relating to a different online service which you may have also used to access your Executive Club account.

We would like to reassure you that, although it does appear that the login attempt was successful, at this stage we are not aware of any access to any subsequent information pages within your account, including your flight history or payment card details.

We have now locked down your online account to protect it from further access. As part of the lock-down process we have also changed your password and you will need to reset it before you are able to use your account.

Please click here and follow the password reset process.

If you use the same login details for your Executive Club account as you do for your online accounts with any other organisations, we would also recommend that you change the passwords for these accounts, as well as exercising vigilance regarding any unusual or suspicious use of your personal data.

For a short period of time, as a precaution, we have also suspended the use of Avios on your account. We will let you know when this suspension period is over.

In the meantime, however, if you wish to spend your Avios please contact us via your local Executive Club service centre. We will be able to reactivate your account by asking you some additional security questions.

We are sorry for the concern and inconvenience this matter may have caused you and would like to reassure you that we are taking this incident seriously.

British Airways Executive Club team

Offline username

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Offline Emkay

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Re: British Airways Executive Club Account Audit
« Reply #3 on: March 27, 2015, 10:42:28 AM »
likewise, mine missing

Offline D93

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Re: BA Security breach / Audit
« Reply #4 on: March 27, 2015, 10:43:34 AM »

Offline Yordai Dooma

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Re: Re: British Airways Executive Club Account Audit
« Reply #5 on: March 27, 2015, 10:45:05 AM »
just called...couldnt log in
Has 700K in there...now zero.
On hold for executive club. Never sold a single point.

Offline coralsnake

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Offline Menachem613

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Re: BA Security breach / Audit
« Reply #7 on: March 27, 2015, 10:51:02 AM »
Same here.  PW didnt work and balance manually changed to zero.

Offline sruly

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Re: Re: British Airways Executive Club Account Audit
« Reply #8 on: March 27, 2015, 11:05:26 AM »
just called...couldnt log in
Has 700K in there...now zero.
On hold for executive club. Never sold a single point.
Hold times are going to be very long.

My guess is that they get put back automatically within a couple of days.

Offline ushdadude

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Re: BA Security breach / Audit
« Reply #9 on: March 27, 2015, 11:10:47 AM »
I can't even login. "We are not able to recognise the membership number that you have supplied"

Offline AJK

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Re: BA Security breach / Audit
« Reply #10 on: March 27, 2015, 11:11:37 AM »
Mine are gone.
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Offline noturbizniss

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Re: BA Security breach / Audit
« Reply #11 on: March 27, 2015, 11:11:41 AM »
I can't even login. "We are not able to recognise the membership number that you have supplied"
so do forgot password

Anyone have luck calling? I choose option 2 then 3 and get a busy signal...
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Offline alpicone

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Re: BA Security breach / Audit
« Reply #12 on: March 27, 2015, 11:13:36 AM »
Mine are there. Not too many though :-(

Offline tageed-lee

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Re: BA Security breach / Audit
« Reply #13 on: March 27, 2015, 11:13:55 AM »
Mine are still there.. any way to prevent them from being taken?

Will switching my password now help?

Offline dealfinder85

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Re: BA Security breach / Audit
« Reply #14 on: March 27, 2015, 11:14:35 AM »

Offline benjie1305

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Re: BA Security breach / Audit
« Reply #15 on: March 27, 2015, 11:15:49 AM »
Are the people that have their points in the account need to be worried at this point? Also strange that some accounts have partial balances in them.  :-\
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Offline noturbizniss

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Re: BA Security breach / Audit
« Reply #16 on: March 27, 2015, 11:16:50 AM »
Are the people that have their points in the account need to be worried at this point? Also strange that some accounts have partial balances in them.  :-\
I'd change password at the very least. I just changed all my less than optimal bank passwords
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Offline moishe1

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Re: BA Security breach / Audit
« Reply #17 on: March 27, 2015, 11:17:44 AM »
they dont recognize my membership number....

should i call or wait till they figure it out, or send me an email?

Offline eAge

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Re: BA Security breach / Audit
« Reply #18 on: March 27, 2015, 11:18:04 AM »

Offline benjie1305

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Re: BA Security breach / Audit
« Reply #19 on: March 27, 2015, 11:20:34 AM »
I'd change password at the very least. I just changed all my less than optimal bank passwords

Why? I mean these are all automated hacks/breaches. I doubt a random password vs a regular one you use for several places would make a difference. Also, if this was a breach into the BA system, they would have access to the accounts no matter what password you choose.

If that is incorrect, please correct me. That is just how I understand this subject.
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