American Eliminating Phone CSR

[Marco Polo]

Posted by Lucky here.

[Aj3042]

Great to see how their amazing service is only improving...

[Emkay]

Great to see how their amazing service is only improving...

99% of people don't use it anyways.  When was the last time you called customer relations?

[sky121]

I actually prefer using the phone for airline troubles sometimes especially because many times they are long drawn out stories.

[PlatinumGuy]

Title is incorrect, it's CRR. CSR is Customer Service Representative(s)

[MeirS]

Title is incorrect, it's CRR. CSR is Customer Service Representative(s)

You spelled out CSR (I knew that one), care to spell out CRR?

[voldemort]

You spelled out CSR (I knew that one), care to spell out CRR?

Customer Relations Representative.

[MeirS]

Customer Relations Representative.

Thanks. What's the difference?

[voldemort]

Thanks. What's the difference?

Its just a matter of which department they work in...Customer Relations deals with complaints,compliments,and fallout from irregular operations after the fact,it doesn't  handle reservations.



   

[ad120]

DL did this a while ago.
It's terrible.
There is no 1 to talk to. Your only option is to write. Not everyone can write well and speech is dramatic. Plus when I was stuck at DFW after warning them about the issue before hand there was no one to talk to. All reps on phone and airport said that all complaints have to be in written form.
Delta leads the circus

[AI-TRAVEL]

Anybody still have a working phone number?

[avadah]

Air Canada does this. Their response time is 20 business days. Disaster.

[yitzf]

AFAIK United doesn't take calls to its Customer Care Dept. You have to fill out an online form.

[chucksterace]

AFAIK United doesn't take calls to its Customer Care Dept. You have to fill out an online form.

-1. I Still speak to customer care by United.

[yitzf]

-1. I Still speak to customer care by United.

To register a complaint, or after you have a complaint # from filling out the form?

[chucksterace]

To register a complaint, or after you have a complaint # from filling out the form?

Register. Might help that I'm a 1K and the 1K desk usually transfers me to them.

[yitzf]

Register. Might help that I'm a 1K and the 1K desk usually transfers me to them.

I wonder if American is eliminating their CRR's for elites also...

[jediwho]

I wonder if American is eliminating their CRR's for elites also...

Elites are a different group. If they send a written complain, someone from AA will pick up the phone and reach out to them.