Author Topic: El Al Flight Change Issue  (Read 207 times)

Offline JoeCC

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El Al Flight Change Issue
« on: April 10, 2022, 07:50:12 AM »
Hello

Made a change to my flight departure date on their site. It went through, confirmation on my comp, and I see the pending charge on CC. However, El Al website still shows my original date on their site and I also received no email of the transaction.
Trying to get through to them via whatsapp and phone and having a very difficult time.
Is this normal on El Al? Does it just take a few days to process and update even though it was a simple change?

Offline JoeCC

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Re: El Al Flight Change Issue
« Reply #1 on: April 10, 2022, 08:09:58 AM »
Resolved:

I got through on the phone. Rep saw the purchase of $105 (difference in price of original ticket). but they didn't see what it's for and they still saw the original dates in the system. He ended u[p adjusting for me and actually credited my card so they gave the change for free.