El Al Flight Change Issue

[JoeCC]

Hello

Made a change to my flight departure date on their site. It went through, confirmation on my comp, and I see the pending charge on CC. However, El Al website still shows my original date on their site and I also received no email of the transaction.
Trying to get through to them via whatsapp and phone and having a very difficult time.
Is this normal on El Al? Does it just take a few days to process and update even though it was a simple change?

[JoeCC]

Resolved:

I got through on the phone. Rep saw the purchase of $105 (difference in price of original ticket). but they didn't see what it's for and they still saw the original dates in the system. He ended u[p adjusting for me and actually credited my card so they gave the change for free.