Author Topic: I missed my flight because of immigrations. Do I have to pay for the new flight?  (Read 1089 times)

Offline lechatchileh ariber

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Do you know where I can find the laws, if there are any, about who has to pay for the new flight if a customer misses their flight due to an issue with immigrations?
I don't sin, I give myself opportunities to repent.

Offline Freddie

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I missed flights because of customs. The airline gave me zero problems when I explained. They just put me on the next flight.

They giving you trouble or something?

Offline lechatchileh ariber

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Before pesach I missed my flight because of the immigrations and they made me pay. I want to know if there are any laws before I start emailing or whatever to get my money back.
I don't sin, I give myself opportunities to repent.

Offline Ergel

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Can we have the full story. Was it a connecting flight?  What airline? How early did you get to the airport?
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Offline henche

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Can we have the full story. Was it a connecting flight?  What airline? How early did you get to the airport?

So you think he has to pay for his flight AND answer all our questions.

Offline Ergel

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Otherwise he'll have to pay for DDF also
Life isn't about checking the boxes. Nobody cares.

Offline henche

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Otherwise he'll have to pay for DDF also

Some people don't pay for ddf???

 I knew it! They only make the snags pay!


Offline lechatchileh ariber

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Well, if I answer your questions I may not have to pay for my flight ;)
It was in mexico city on aeromexico, a connecting flight.
They didn't let me board the plane because I lost the other half of the immigrations paper that I guess you have to have to leave the country.
I don't sin, I give myself opportunities to repent.

Offline Ergel

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I don't think there are any regulations when it comes to these things.

Most airlines would have put you on the next flight free of charge, but they are not obligated to do so as you missed the flight of your own doing. I'd reach out to there customer service and see if they'd do anything for you (I doubt it).

You could probably try and dispute the charge on your CC, although you're not really entitled to.
Life isn't about checking the boxes. Nobody cares.

Offline AnonymousUser

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I missed flights because of customs. The airline gave me zero problems when I explained. They just put me on the next flight.

They giving you trouble or something?
I missed the last connection of the day because of a combination of immigration issues and a long flight because of an ATC strike, so they put me up in a hotel and gave me a flight the next morning.

Online GTR

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Most will rebook free.  None are obligated to.