Topic Wiki

[Updated With More Changes] Major Changes Are Coming For American Express Benefits! Master Chart Of What’s Being Added And Removed - https://www.dansdeals.com/credit-cards/major-changes-coming-american-express-benefits-master-chart-whats-added-removed/


$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 1800-225-3750

Link to Claims Center: https://online.americanexpress.com/myca/onlineclaims/us/onlineclaims.do?request_type=authreg_onlineclaims&intlink=us-ser-onlineclaims-welcome-claimscenter
or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 683484 times)

Offline HoKo

  • Dansdeals Platinum Elite
  • ****
  • Join Date: Jul 2012
  • Posts: 362
  • Total likes: 51
  • DansDeals.com Hat Tips 0
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3760 on: October 04, 2021, 12:35:25 PM »
how do i put in the price of the item in euro or cash based on the value of usd to euro at that time?

I'd probably use the USD value shown on your CC statement

Offline mmgfarb

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Dec 2015
  • Posts: 8395
  • Total likes: 1046
  • DansDeals.com Hat Tips 4
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3761 on: October 04, 2021, 12:40:11 PM »
i bought something online from a company based in europe and paid in euro. i was billed on cc in usd but on reciept shows euro. will it be covered?
As long as the purchase was made in the US it should be covered. Just put in the amount that Amex billed you in USD.
"JS [is] a fetid cesspool of unvarnished linguistic manure, with lots of useless drivel and post-padding." -Moishebatchy

Offline joe1234

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Jul 2015
  • Posts: 1627
  • Total likes: 228
  • DansDeals.com Hat Tips 18
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3762 on: October 04, 2021, 12:43:02 PM »
As long as the purchase was made in the US it should be covered. Just put in the amount that Amex billed you in USD.
i bought a few items on a single purchase so i dont have a way of figuring out the exact price in usd per item except by calculating the exchange rate for that day. is there a better idea?

Offline HoKo

  • Dansdeals Platinum Elite
  • ****
  • Join Date: Jul 2012
  • Posts: 362
  • Total likes: 51
  • DansDeals.com Hat Tips 0
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3763 on: October 04, 2021, 12:49:57 PM »
As long as the purchase was made in the US it should be covered. Just put in the amount that Amex billed you in USD.

The T&C states:

"Purchases must be made in the 50 United States of America, the District of Columbia, Puerto Rico, the U.S. Virgin Islands, American Samoa, Federated States of Micronesia, Marshall Islands, Palau, Guam and Northern Mariana Islands and charged in full on your eligible Card."

So it depends how Amex interprets/enforces that language. Is being physically present in the USA, but making a purchase from anywhere else in the world, sufficient? Or do they mean that both the customer and the merchant must be US based.

Offline mmgfarb

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Dec 2015
  • Posts: 8395
  • Total likes: 1046
  • DansDeals.com Hat Tips 4
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3764 on: October 04, 2021, 12:52:24 PM »
The T&C states:

"Purchases must be made in the 50 United States of America, the District of Columbia, Puerto Rico, the U.S. Virgin Islands, American Samoa, Federated States of Micronesia, Marshall Islands, Palau, Guam and Northern Mariana Islands and charged in full on your eligible Card."

So it depends how Amex interprets/enforces that language. Is being physically present in the USA, but making a purchase from anywhere else in the world, sufficient? Or do they mean that both the customer and the merchant must be US based.
Only the purchase must be made in the US, the merchant can be from outside the US
"JS [is] a fetid cesspool of unvarnished linguistic manure, with lots of useless drivel and post-padding." -Moishebatchy

Offline mmgfarb

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Dec 2015
  • Posts: 8395
  • Total likes: 1046
  • DansDeals.com Hat Tips 4
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3765 on: October 04, 2021, 12:53:42 PM »
i bought a few items on a single purchase so i dont have a way of figuring out the exact price in usd per item except by calculating the exchange rate for that day. is there a better idea?
You can always figure it out as a percentage of the total purchase.
"JS [is] a fetid cesspool of unvarnished linguistic manure, with lots of useless drivel and post-padding." -Moishebatchy

Offline joe1234

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Jul 2015
  • Posts: 1627
  • Total likes: 228
  • DansDeals.com Hat Tips 18
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3766 on: October 04, 2021, 12:55:54 PM »
You can always figure it out as a percentage of the total purchase.
good idea thanks