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Author Topic: Google cell phone: Project Fi  (Read 30242 times)

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Re: Google cell phone: Project Fi
« Reply #165 on: December 15, 2019, 02:27:57 PM »
Google doesn't seem to be prorating properly. For example if my service renews autmatically on jan 1st at 12am, and I pause it again at 6am the same day, I'm charged $3.21. It should be more like $1 for 2 lines. Anyone else have this issue? They don't appear to be prorating certain portions of the bill.

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Re: Google cell phone: Project Fi
« Reply #166 on: December 15, 2019, 03:15:49 PM »
I paused my Fi service and since then I can't call out from hangouts.
any way around it? it usually called Via FI.
Before I had Fi it worked fine.
other accounts - without Fi work as well.

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Re: Google cell phone: Project Fi
« Reply #167 on: December 15, 2019, 03:20:58 PM »
I paused my Fi service and since then I can't call out from hangouts.
any way around it? it usually called Via FI.
Before I had Fi it worked fine.
other accounts - without Fi work as well.
I have the same thing. Not sure there's a way around it. When you signed up for fi, your gvoice/hangouts number was "ported" to fi so it makes sense that it wouldn't work anymore when service is paused.

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Re: Google cell phone: Project Fi
« Reply #168 on: December 16, 2019, 12:44:57 AM »
I have the same thing. Not sure there's a way around it. When you signed up for fi, your gvoice/hangouts number was "ported" to fi so it makes sense that it wouldn't work anymore when service is paused.
Thanks for the input.

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Re: Google cell phone: Project Fi
« Reply #169 on: January 15, 2020, 01:17:17 PM »
can I insert a Sprint sim while service is paused? I'm told that since sprint is CDMA it needs to be linked to device MEID, which even with FI service paused, its still by FI.

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Re: Google cell phone: Project Fi
« Reply #170 on: July 01, 2020, 05:52:49 PM »
Can anyone comment on the quality of Google Fi network as well as customer service? I have been with Sprint for years but I use a mere fraction of my plans allowance but they don't offer a plan that meets my needs. We're mostly on wifi so my wife and I use some 2-3 GB SHARED on a monthly basis. Many times it is less than 2 GB. So I'm thinking maybe Google Fi would be a good plan for me? Thoughts?? Thanks!

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Re: Google cell phone: Project Fi
« Reply #171 on: July 02, 2020, 04:50:16 AM »
Can anyone comment on the quality of Google Fi network as well as customer service? I have been with Sprint for years but I use a mere fraction of my plans allowance but they don't offer a plan that meets my needs. We're mostly on wifi so my wife and I use some 2-3 GB SHARED on a monthly basis. Many times it is less than 2 GB. So I'm thinking maybe Google Fi would be a good plan for me? Thoughts?? Thanks!
I personally like it mostly (other than some spotty service in Monsey). If you are not an avid traveler there may be cheaper options though...
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Re: Google cell phone: Project Fi
« Reply #172 on: July 02, 2020, 11:13:53 AM »
I personally like it mostly (other than some spotty service in Monsey). If you are not an avid traveler there may be cheaper options though...

 Thanks. We are not big travelers. What cheaper options are there? Need max 5-6 GB shared.

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Re: Google cell phone: Project Fi
« Reply #173 on: July 06, 2020, 10:25:00 PM »
I personally like it mostly (other than some spotty service in Monsey). If you are not an avid traveler there may be cheaper options though...

What are some cheaper options?? Need max 5-6 GB shared. Thing I like about Google FI is you only pay for what you use and much of the year we use under 2-3 GB shared...

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Re: Google cell phone: Project Fi
« Reply #174 on: July 07, 2020, 12:17:00 AM »
What are some cheaper options?? Need max 5-6 GB shared. Thing I like about Google FI is you only pay for what you use and much of the year we use under 2-3 GB shared...
Perhaps my personal pros & cons will help:

Pros:
  • Fi is an MVNO so you get the benefit of piggybacking on some of the largest US networks
  • Works in almost every country (I've personally used it in over 30 countries), albeit at a higher cost per minute than some competitors
  • Better spam call control (I think)
  • Easy to pause service
  • Plays well with google hangouts - which means I can make & receive calls from my desktop while traveling to save money

Cons:
  • You can run up quite a bill while traveling
  • No easy way to forward to an international SIM (I finally splurged on a new dual-sim phone just so I can have a local number here in Ukraine while still having my Fi number on the same phone
  • Does not work with all phones
  • Did not play well with google voice - but they are slowly changing that

They are also offering some Covid-19 support by removing some data throttling and extending grace periods.
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Re: Google cell phone: Project Fi
« Reply #175 on: July 08, 2020, 03:55:54 PM »
I'm based in the NYC area. (Brooklyn)

I've been with Google Fi since the end of 2018. I'm extremely unsatisfied with the call quality. Many times my phone will not ring at all, and will not even show an incoming or missed call.

I can see there is an incoming call as I'm sitting by my desk and the call rings on hangouts, but doesn't ring on my phone. Sometimes my phone will ring after a good few rings on hangouts, and many many times, the call will not come thru at all! If the caller leaves a VM I'll get the VM after a few minutes.

Also, I am parking in a underground parking lot at night. I was using Verizon wireless before switching to Fi. I would drive in to the lot while on the phone, and the call would as usual. With Fi the calls are being dropped while I'm still on the ramp in to the lot...

Many times when I call out I'll have to dial 3 times before it goes through.

And I keep on hearing from people they tried calling me, yet I have no missed calls. Many callers don't leave a VM, so I won't even know they called!

Anyone else having this issue?

I submitted a claim a few week ago and this is what they responded...

"Thank you for contacting Google Fi Support!

We are sorry for the inconvenience caused. I see that you are unable to make/receive the calls. I've checked your account details and it looks like your account status is fine and active with all the networks in sync.

However, I am glad to inform you that our engineering team has successfully investigated and resolved the ongoing issue! You should be able to use your services now without any interruption.

We appreciate your patience and understanding in this matter.

Hope this information helps!

If the issue still persists or you have any queries, please feel free to write back. You can always contact us via chat. We are available 24/7 and more than happy to help you.

Google Fi wishes you and your family, good health. Stay Safe!"

What a lame response! needless to say no change what so ever happened.

I'm wondering if other users in NYC are experiencing those issues as well.

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Re: Google cell phone: Project Fi
« Reply #176 on: July 08, 2020, 05:24:19 PM »
I'm based in the NYC area. (Brooklyn)

I've been with Google Fi since the end of 2018. I'm extremely unsatisfied with the call quality. Many times my phone will not ring at all, and will not even show an incoming or missed call.

I can see there is an incoming call as I'm sitting by my desk and the call rings on hangouts, but doesn't ring on my phone. Sometimes my phone will ring after a good few rings on hangouts, and many many times, the call will not come thru at all! If the caller leaves a VM I'll get the VM after a few minutes.

Also, I am parking in a underground parking lot at night. I was using Verizon wireless before switching to Fi. I would drive in to the lot while on the phone, and the call would as usual. With Fi the calls are being dropped while I'm still on the ramp in to the lot...

Many times when I call out I'll have to dial 3 times before it goes through.

And I keep on hearing from people they tried calling me, yet I have no missed calls. Many callers don't leave a VM, so I won't even know they called!

Anyone else having this issue?

I submitted a claim a few week ago and this is what they responded...

"Thank you for contacting Google Fi Support!

We are sorry for the inconvenience caused. I see that you are unable to make/receive the calls. I've checked your account details and it looks like your account status is fine and active with all the networks in sync.

However, I am glad to inform you that our engineering team has successfully investigated and resolved the ongoing issue! You should be able to use your services now without any interruption.

We appreciate your patience and understanding in this matter.

Hope this information helps!

If the issue still persists or you have any queries, please feel free to write back. You can always contact us via chat. We are available 24/7 and more than happy to help you.

Google Fi wishes you and your family, good health. Stay Safe!"

What a lame response! needless to say no change what so ever happened.

I'm wondering if other users in NYC are experiencing those issues as well.

Update on above:

I finally toke my time and chatted with Google Fi about the service issues. The rep had me dial a specific code to check who my coverage is with, came up as sprint. then had me enter a special code to switch it to T-Mobile. Works like a charm now.

Finally haggled with him about a credit for more then a year of bad coverage. Initially he said his supervisor denied the request, then after more complaints and mentioning my intent to file a claim with the NYS AG he came back saying they will issue a service credit and I should contact them after the current bill is generated.
« Last Edit: July 08, 2020, 05:31:19 PM by Abe100 »

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Re: Google cell phone: Project Fi
« Reply #177 on: July 09, 2020, 04:52:41 AM »
Update on above:

I finally toke my time and chatted with Google Fi about the service issues. The rep had me dial a specific code to check who my coverage is with, came up as sprint. then had me enter a special code to switch it to T-Mobile. Works like a charm now.

Finally haggled with him about a credit for more then a year of bad coverage. Initially he said his supervisor denied the request, then after more complaints and mentioning my intent to file a claim with the NYS AG he came back saying they will issue a service credit and I should contact them after the current bill is generated.
I used to use this appbto switch networks in the past, can be very useful

https://play.google.com/store/apps/details?id=com.cheekydevs.fiswitch
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Re: Google cell phone: Project Fi
« Reply #178 on: July 09, 2020, 05:20:55 PM »
Update on above:

I finally toke my time and chatted with Google Fi about the service issues. The rep had me dial a specific code to check who my coverage is with, came up as sprint. then had me enter a special code to switch it to T-Mobile. Works like a charm now.

Finally haggled with him about a credit for more then a year of bad coverage. Initially he said his supervisor denied the request, then after more complaints and mentioning my intent to file a claim with the NYS AG he came back saying they will issue a service credit and I should contact them after the current bill is generated.
Do you remember the codes?

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Re: Google cell phone: Project Fi
« Reply #179 on: July 09, 2020, 05:36:42 PM »
Do you remember the codes?
Switch to Sprint

Dial *#*#34777#*#* or *#*#FI SPR#*#*

Switch to T-Mobile

Dial *#*#34866#*#* or *#*#FI TMO#*#*

Switch to Automatic Network mode (Project Fi)

To switch back to Project Fiís automatic network switching mode use the following codes:

Dial *#*#342886#*#* to set network mode to Automatic.

Once set to automatic network mode, dial *#*#34963#*#* to do a repair.

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