Friend was scheduled on a 4:10 flight, they cancelled the flight and put onto a 10:45 flight. Called to be put into the 2:30 flight. They would only confirm my friend onto the flight after paying (presumably the difference of fair), originally they wanted $127 but then agreed to do it for $93 per passenger.
Shouldn't they try to accommodate a misplaced customer if there's space without charging extra? This was on UA.
Any chance to escalate after the fact and get a refund?