Has UA recently moved their entire CS phone rep operations overseas?! I've been calling their reservations line for the past 2 weeks to deal with an issue and apparently no rep can even understand my issue, let alone fix it!
Maybe somewhere here has a suggestion. DW and I got $100 TravelBank credits from a CLEAR signup offer last year. We weren't able to use those credits/funds until now when we booked flights EWR-DEN. Alas, when I tried to use those funds to upgrade seats and/or pay for a checked bag, they were gone. A search through my email turned up a notice from last year from UA when we got the credits that the funds would expire at the end of May 2022. Any idea how to get those credits reinstated, other than constantly talking to UA phone reps who barely speak English and are not much better than a bot (please forgive the frustration)?
TIA