I friend of mine booked tickets on ELAL to TLV for presidents week back in November. His wife became pregnant afterwards and since she is high risk they dont let her fly. He submitted the doctors letter to customer relations but here is thier response.
Thank you for contacting El Al’s customer relations Tel Aviv.
Firstly, on behalf of El Al, we wish you Mazal Tov.
The ticket you are holding is a restricted economy fare. There are no provisions on this fare for medical waivers or any. As much as we regret, we are waive the cancellation fees. In order to refund your tickets minus the penalty, please contact our reservation team at 1-800-223-6700. It is possible that you may recover the penalties through your travel insurance. If you have such coverage, we will be happy to help by providing whatever information the insurance company may require.
We hope for your understanding.
Is there anything he could do? Or keep trying to Fight? Is elal correct in their policy?