If this isn't the right thread, please point me there.
I think I messed up on a reservation and could really use some advice from you guys.
I booked a ticket yesterday through Kayak.com that was processed by Arangrant for a flight on La Compagnie.
This morning, well within 24 hours, I emailed and called in a request, to Arangrant, to cancel the booking stating that it's less than 24 hours.
They responded that I am subject to a penalty issued by the airline of $1440 for a $3100 ticket.
I insisted that what they are charging is against US law and they said that the law only applies for tickets bought directly from an airline. For any tickets bought through a travel agent they can charge to cancel, even if it's less than 24 hours.
I spoke to supervisor and even threatened (as a last resort) to initiate a chargeback on my credit card. Nothing helped. They kept on saying it was the airline and not them.
By now, it's over 24 hours so I can't even call the airline. Although, I doubt they will even talk to me as I bought the ticket through a third party.
Any suggestions/advice would be appreciated.