Author Topic: Help to return lost item. Free Mitzva. (Read 2307 times)

Great_success · « **on:** April 29, 2015, 06:06:23 PM »

We stayed in INTERCONTINENTAL LOS ANGELES CENTURY CITY hotel in January 2015 and here is our story.
When we got there the stuff made us feel like we are in East Jerusalem. I was surprised with such a heavy presences of our cosines. When valet guy was taking our luggage form the car to the room he drop our bag and broke wine glasses but there was no mazal tov, he did not even apologize. We left the place next day hoping to leave the experience behind but Mazal has it, it did not work that way. Bikitzur I left my Borsalino Hat there.
I have been trying to get it back since.
I got in touch with hotel the same day I left it. I was told they have it and they will mail it to me. A month later when I still did not get my package I called them to have it mail to me. The whole month I was trying to get my hat back until Security people at hotel just start ignoring my emails. Manager at the hotel keep referring me back to security stuff. At this point I got in touch with customer care, they got in touch with the hotel and they found and mail me a wrong hat. I give up on hotel and was talking only with manager at customer care. She got on their case and they found my hat (for third time) in their computer (that what she told me in the voice mail). Finally Security people email me requesting the picture of the hat and the receipt of the hat. Five day ago I email them pictures and mention that I do not have a receipt available. I have not heard from them since. I tried to call customer service yesterday, after 15 minutes on hold they drop the call. I have not heard from them since I am not a gold/platinum/diamond or member of IHG. What can i do to get my Borsalino back?

? Please any aitzas?
What ever I have been doing until now is to no avail. Please good people of DDF , the gold/platinum/diamond members can you pleaseeee ask INTERCONTINENTAL to return my black Barsalino hat ?!!!?!!! The case number is "lost and found item #64554167"
INTERCONTINENTAL LOS ANGELES CENTURY CITY
2151 Avenue of the Stars,
Los Angeles, CA 90067
Tel: 310 284 6500
Fax: 310 712-6930

keemster26 · « **Reply #1 on:** August 03, 2015, 07:45:50 PM »

Tefillin found at car rental in Miami airport.

zevi · « **Reply #2 on:** August 03, 2015, 08:02:39 PM »

Quote from: Great_success on April 29, 2015, 06:06:23 PM

We stayed in INTERCONTINENTAL LOS ANGELES CENTURY CITY hotel in January 2015 and here is our story.
When we got there the stuff made us feel like we are in East Jerusalem. I was surprised with such a heavy presences of our cosines. When valet guy was taking our luggage form the car to the room he drop our bag and broke wine glasses but there was no mazal tov, he did not even apologize. We left the place next day hoping to leave the experience behind but Mazal has it, it did not work that way. Bikitzur I left my Borsalino Hat there.
I have been trying to get it back since.
I got in touch with hotel the same day I left it. I was told they have it and they will mail it to me. A month later when I still did not get my package I called them to have it mail to me. The whole month I was trying to get my hat back until Security people at hotel just start ignoring my emails. Manager at the hotel keep referring me back to security stuff. At this point I got in touch with customer care, they got in touch with the hotel and they found and mail me a wrong hat. I give up on hotel and was talking only with manager at customer care. She got on their case and they found my hat (for third time) in their computer (that what she told me in the voice mail). Finally Security people email me requesting the picture of the hat and the receipt of the hat. Five day ago I email them pictures and mention that I do not have a receipt available. I have not heard from them since. I tried to call customer service yesterday, after 15 minutes on hold they drop the call. I have not heard from them since I am not a gold/platinum/diamond or member of IHG. What can i do to get my Borsalino back?? Please any aitzas?
What ever I have been doing until now is to no avail. Please good people of DDF , the gold/platinum/diamond members can you pleaseeee ask INTERCONTINENTAL to return my black Barsalino hat ?!!!?!!! The case number is "lost and found item #64554167"
INTERCONTINENTAL LOS ANGELES CENTURY CITY
2151 Avenue of the Stars,
Los Angeles, CA 90067
Tel: 310 284 6500
Fax: 310 712-6930

whats the ending