Air Canada Award Availability Dropped from United.com?

[Daniel]

This morning I saw tons of flights from YYZ-TLV on united.com

Now, all availability (for all dates) has been removed. Is this normal? United just keeps telling me that's there's no award space, but it's not true.

[Aj3042]

This morning I saw tons of flights from YYZ-TLV on united.com

Now, all availability (for all dates) has been removed. Is this normal? United just keeps telling me that's there's no award space, but it's not true.

By bow you mean a few hours later, after you saw them today?

[Daniel]

Yes, I see absolutely nothing. When searching from JFK-YYZ-TLV it shows, but gives an error on the last step of the booking.

[sillypainter]

Check on Aeroplan.com and if it doesn;t show there it means that it's phantom availability.

[Daniel]

Wide open on Aeroplan: http://d.pr/i/1kUKq

What gives with united?

[PlatinumGuy]

AC's IT has been glitchy for the past week. As a general rule if something doesn't work online you can try the phone

[Daniel]

AC's IT has been glitchy for the past week. As a general rule if something doesn't work online you can try the phone

I tried twice with United. Both reps said there is no availability.

[DMYD]

I tried twice with United. Both reps said there is no availability.

Which dates are you looking at?

[Daniel]

June 1st
http://d.pr/i/1kUKq

[Daniel]

Today, I was able to book the LGA-YYZ-TLV flight. However, YYZ-TLV searches are still coming up empty. Must be a glitch on UA or AC's system....

[JoeCha]

Today, I was able to book the LGA-YYZ-TLV flight. However, YYZ-TLV searches are still coming up empty. Must be a glitch on UA or AC's system....

Are you that saying the YYZ-TLV leg was only available on United if you added the LGA-YYZ leg?

[Daniel]

Yes.

[JoeCha]

Interesting

[thaber]

I can't find any direct yyz-tlv at all

[ilherman]

I can't find any direct yyz-tlv at all

Are they available on air Canada's website?

[sammy n]

I can't find any direct yyz-tlv at all

Are you searching from NYC?

[thaber]

Are they available on air Canada's website?

Air Canada yes, for cash. Aeroplan.com is down, wonder if that's why. I didn't check last night, but it is now and the flights are not there on UA

Are you searching from NYC?

I was searching from LAX and from YYZ directly

[AharonInIsrael]

Today, I was able to book the LGA-YYZ-TLV flight. However, YYZ-TLV searches are still coming up empty. Must be a glitch on UA or AC's system....

Did you book this by calling up, or were able to do it online?

The issue still seems to exist, and I'm trying to work out if your workaround works in the opposite direction too. There's an AC flight direct TLV-YYZ on July 14th that shows on Aeroplan but not UA. When I try to add a YYZ-NYC leg (multi-city) to see if that then lets UA to see availability, I keep getting error messages.

Anyone with more info?

[AharonInIsrael]

Today, I was able to book the LGA-YYZ-TLV flight. However, YYZ-TLV searches are still coming up empty. Must be a glitch on UA or AC's system....

Did you book this by calling up, or were able to do it online?

The issue still seems to exist, and I'm trying to work out if your workaround works in the opposite direction too. There's an AC flight direct TLV-YYZ on July 14th that shows on Aeroplan but not UA. When I try to add a YYZ-NYC leg (multi-city) to see if that then lets UA to see availability, I keep getting error messages.

Anyone with more info?

ETA: This FT thread seems to indicate that they can still be booked by phone.