Poll

Which is the Worst Airline that flies to Israel ex USA

Delta
3 (3.4%)
United Air
6 (6.7%)
EL AL
73 (82%)
US Air
7 (7.9%)
Swiss Air
0 (0%)

Total Members Voted: 89

Author Topic: Is EL AL the worst Airline that flies to Israel ex USA? With Poll  (Read 6165 times)

Offline Hershelsdeals

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I flew on every major airline that flies to Israel non stop from the USA and never experienced worse service than EL AL, the hard and soft product stink, the flight attendants are Chutzbadig and even the phone reps are Chutzbadig, they answer the phone and yell at you.

Have you ever filed a complaint? I have and never even received a response besides the Automated email that "Your email has been received" "We will do our utmost to reply as soon as possible".

I filed a complaint a couple of months back regarding ordering a Strictly kosher meal for my brother which he hasn't received, i filed a complaint and never received a response.

Now i booked my father in First class on a revenue ticket, ordered strictly KSML and he hasn't received it, I called to file a complaint, they told me i need to email Customerr@elal.co.il, which is the same email used for my brother, and no response. i totally had it with them.

Am i the only one who feels this way? Post your experiance

Offline Chapshnell

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Re: Is EL AL the worst Airline that flies to Israel ex USA? With Poll
« Reply #1 on: May 14, 2015, 05:34:05 PM »
you didnt learn the first time.. huh?

Offline monkey

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Re: Is EL AL the worst Airline that flies to Israel ex USA? With Poll
« Reply #2 on: May 14, 2015, 05:36:40 PM »
They're disaster. Flew with them twice. Never again. The only language they'll respond to is when you start yelling at them. True story.

Offline tavster

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Re: Is EL AL the worst Airline that flies to Israel ex USA? With Poll
« Reply #3 on: May 14, 2015, 05:39:12 PM »
My company only sends it employees on ElAl - so I'm stuck with them.. If you're asking about experience:

Yesterday I was on the LY8 flight out of JFK, with a Z revenue ticket. I show up at the airport with my ElAl boarding pass printed the day before, and the staff tells me that somehow I show up on their system as wait-listed :-/ they have no idea how it happened, and it took them 45mn to find me a seat..

And I'm Platinum..

Offline Chapshnell

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Re: Is EL AL the worst Airline that flies to Israel ex USA? With Poll
« Reply #4 on: May 14, 2015, 05:40:32 PM »
Not only do I think they are the worst airline to Israel I think they are similar to Spirit Air just in a 12-13 hour version.

Offline Hershelsdeals

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Re: Is EL AL the worst Airline that flies to Israel ex USA? With Poll
« Reply #5 on: May 14, 2015, 05:45:08 PM »
Not only do I think they are the worst airline to Israel I think they are similar to Spirit Air just in a 12-13 hour version.
+1

Offline Red

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Re: Is EL AL the worst Airline that flies to Israel ex USA? With Poll
« Reply #6 on: May 14, 2015, 05:45:30 PM »
El Al's response after filing a claim for a broken stroller:

Quote
Dear Red,

Thank you for your reply. I understand your disappointment with your response, and I know this is not the answer you had anticipated. It is never easy to deny a passengerís request, but we have a responsibility to follow international set guidelines and implement the policies equitably and reasonably. Handling of baggage claims is based on the Montreal Convention and is uniform across all airlines. (As for your assertion that United or any other airline would have handled your claim differently, I invite you to check out the viral video "United Breaks Guitars":
).

Mr. Red, I hope that you will view this incident as an exception to an otherwise positive relationship, and we will look board to welcoming you on board our future flights, which I hope will meet with your complete satisfaction.

Hoping our position meets your understanding, I remain at your service at all times.

Yours truly,

Moshe Greenberg

El Al Baggage Claims Dept.
::)

Offline Hershelsdeals

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Re: Is EL AL the worst Airline that flies to Israel ex USA? With Poll
« Reply #7 on: May 14, 2015, 05:48:01 PM »
El Al's response after filing a claim for a broken stroller:
::)
Are you serious?  Lol

Offline Red

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Re: Is EL AL the worst Airline that flies to Israel ex USA? With Poll
« Reply #8 on: May 14, 2015, 05:48:58 PM »
Are you serious?  Lol
Couldn't make it up if I tried.

Offline yare

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Re: Is EL AL the worst Airline that flies to Israel ex USA? With Poll
« Reply #9 on: May 14, 2015, 05:54:56 PM »
ime the elal FA's are far better and nicer than delta/ua/usair, both in economy and business.

Offline Achas Veachas

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Re: Is EL AL the worst Airline that flies to Israel ex USA? With Poll
« Reply #10 on: May 14, 2015, 05:59:34 PM »
El Al's response after filing a claim for a broken stroller:
::)

Amazing! We are not terrible, United is just as bad as us... ::)
Curiosity made the cat smarter.

Offline AI-TRAVEL

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Re: Is EL AL the worst Airline that flies to Israel ex USA? With Poll
« Reply #11 on: May 14, 2015, 06:23:58 PM »
ime the elal FA's are far better and nicer than delta/ua/usair, both in economy and business.
Didn't know we had el Al flight attendants on ddf ;D

Offline a mirrer

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Re: Is EL AL the worst Airline that flies to Israel ex USA? With Poll
« Reply #12 on: May 14, 2015, 06:33:54 PM »
The only way to get service on Elal is through yelling
My sisters stroller broke and my brother in law tried a few times to get some money for it and they were like it's not covered so he called up once and blasted them and they were like we're so sorry and we'll pay for a new one

Offline Hidden

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Re: Is EL AL the worst Airline that flies to Israel ex USA? With Poll
« Reply #13 on: May 14, 2015, 06:53:14 PM »
As advertised, It's not just an airline, It's Israel

Offline Emkay

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Re: Is EL AL the worst Airline that flies to Israel ex USA? With Poll
« Reply #14 on: May 14, 2015, 06:56:26 PM »
why isnt AA in the poll?