Can't find all this info all in one place, or at all.
I'm sitting on a bunch of United GC's, and was never able to use them because I always fly award tickets.
Finally flying a revenue ticket, 3 pax, tried to put them in repeatedly at the payment point, and it errored out.
Called the web support number, it dropped me at reservations, who kept insisting I had to pay $25 x3 to book by phone. I insisted that I was happy to book online, they wouldn't let me. Transferred me to web support who dropped the call.
Researched while sitting on hold again. Seems that:
This is a common issue
you can't use more than one GC per reservation.
People said online to put the GC in the offer code section prebooking. Didn't work for me
Finally got through to someone at web support. She immediately offered to waive the booking fee, and apply the GC. I told her I had three GC, so she offered to split up the bookings (which I was about to ask her to do)[size=78%].[/size]
I tried to apply my travel bank (another $200), bu that apparently can't be used in conjunction with a GC. Nu Nu.
So i'm left with three reservation numbers, and hopefully used all three GC's. She told me it has to be processed manually by a different dept. and could take up to my travel date (in sept.!) I'm a little nervous about that, but don't see a choice.
Hopefully the new site will fix some of this, and hopefully I'll be able to see the trips online with the reservation numbers provided, and hopefully they won't magically disappear, it seems that UA has a problem with that.
Did I miss anything?
ETA: All the reservations are online, and all say that they expire at midnight tonight. I guess I'll see how they look tomorrow. Don't like that so much.
