Author Topic: ALASKA is shutting down your accounts and taking away points!  (Read 170455 times)

Offline rileywiles23

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Re: ALASKA is shutting down your accounts and taking away points!
« Reply #760 on: February 10, 2016, 09:25:09 AM »
this is getting ridicilous!  Do this, first file complaint with https://help.consumerfinance.gov/app/creditcard/ask and in that complaint , explain them what they are doing is fraud, scam , unfair and nothing what you is against terms and conditions .Also mention you will take them to court if they don't resolve this ASAP.

I did that. I told them i never violated any T&C and what Alaska IS DOING IS A pure scam, fraud and told them I am ready to take them to court for legal action.
You have to be angry, unhappy and feel scammed and be very bold in the complaint.

Thanks for the info.
Life is as good as you make it...

Offline avrumy

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Re: ALASKA is shutting down your accounts and taking away points!
« Reply #761 on: February 10, 2016, 09:57:13 AM »
Dear -----,
You agreed to the Terms & Conditions when you signed up for the Alaska Airlines
Mileage Plan, and you have broken that agreement.
Enrollment in the Alaska Airlines Mileage Plan program requires each individual
to provide his/her name, address, phone contact, and birth date. The enrollment
process must be completed by the prospective member himself/herself, unless the
prospective member is a minor, in which case the parent or legal guardian may
complete the enrollment process. Travel agents, travel arrangers, and
unauthorized brokers may not create or manage Mileage Plan accounts for others.
Members will be asked to verify all of this information before speaking with
Alaska Airlines employees about their accounts. If Alaska Airlines becomes
aware that a member or a third party has misrepresented his/her identity in
order to enroll in Mileage Plan or perform a Mileage Plan transaction, Alaska
Airlines may, in its sole discretion, void the transaction.

In the event a Mileage Plan member violates these Conditions of Membership,
perpetrates a fraudulent or deceitful act against Alaska Airlines, any of its
partners or any of its customers, or engages in behavior offensive to Alaska
Airlines' employees, partners or customers, Alaska Airlines may, without notice
and in its sole discretion, suspend the Mileage Plan member's account;
terminate membership in the Mileage Plan program; cancel all previously
accumulated mileage; refuse to transport on a temporary or permanent basis;
and/or confiscate any certificates or tickets previously issued. Reinstatements
are subject to an administrative fee, if Alaska Airlines elects to reinstate
the account. Alaska Airlines reserves its right to seek all available damages
at law and in equity that may result from a member's violation of these
Conditions of Membership.
This matter is now closed!
Sincerely,
Yvette

Offline Venilla

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Re: ALASKA is shutting down your accounts and taking away points!
« Reply #762 on: February 10, 2016, 10:06:36 AM »
Dear -----,
This matter is now closed!
Sincerely,
Yvette
I love the exclamation mark in the last line.
I like vanilla but my name is Venilla.

Offline D93

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Re: ALASKA is shutting down your accounts and taking away points!
« Reply #763 on: February 10, 2016, 10:47:50 AM »
Dear -----,
You agreed to the Terms & Conditions when you signed up for the Alaska Airlines
Mileage Plan, and you have broken that agreement.
Enrollment in the Alaska Airlines Mileage Plan program requires each individual
to provide his/her name, address, phone contact, and birth date. The enrollment
process must be completed by the prospective member himself/herself, unless the
prospective member is a minor, in which case the parent or legal guardian may
complete the enrollment process. Travel agents, travel arrangers, and
unauthorized brokers may not create or manage Mileage Plan accounts for others.
Members will be asked to verify all of this information before speaking with
Alaska Airlines employees about their accounts. If Alaska Airlines becomes
aware that a member or a third party has misrepresented his/her identity in
order to enroll in Mileage Plan or perform a Mileage Plan transaction, Alaska
Airlines may, in its sole discretion, void the transaction.

In the event a Mileage Plan member violates these Conditions of Membership,
perpetrates a fraudulent or deceitful act against Alaska Airlines, any of its
partners or any of its customers, or engages in behavior offensive to Alaska
Airlines' employees, partners or customers, Alaska Airlines may, without notice
and in its sole discretion, suspend the Mileage Plan member's account;
terminate membership in the Mileage Plan program; cancel all previously
accumulated mileage; refuse to transport on a temporary or permanent basis;
and/or confiscate any certificates or tickets previously issued. Reinstatements
are subject to an administrative fee, if Alaska Airlines elects to reinstate
the account. Alaska Airlines reserves its right to seek all available damages
at law and in equity that may result from a member's violation of these
Conditions of Membership.
This matter is now closed!
Sincerely,
Yvette

And Yvette took another dump on her keyboard :)

Offline ilherman

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Re: ALASKA is shutting down your accounts and taking away points!
« Reply #764 on: February 10, 2016, 02:28:24 PM »
I love the exclamation mark in the last line.
So not professional...

I wonder how much Yevette makes on each account closer.

Please keep us updated.
« Last Edit: February 10, 2016, 02:32:05 PM by ilherman »
You can say what you think when you think what you say.

Offline peace123

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Re: ALASKA is shutting down your accounts and taking away points!
« Reply #765 on: February 10, 2016, 04:28:33 PM »
So not professional...

I wonder how much Yevette makes on each account closer.

Please keep us updated.
She is just one Rogue Employee working and there is another one too at the account security dept . But she is not the manager and higher level supervisors.
After you file the CFPB complaint with legal action warning  for their dishonest and deceptive practice, you will hear from a higher level manager and will apologize . You can even reply to train these rogue employees or have them fired and also issue you compensation for the inconvienience and trouble.

Offline 12HRS

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Re: ALASKA is shutting down your accounts and taking away points!
« Reply #766 on: February 10, 2016, 11:40:16 PM »

making me tempted to book a flight just to get shut down and file a complaint.

Offline Venilla

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Re: ALASKA is shutting down your accounts and taking away points!
« Reply #767 on: February 10, 2016, 11:42:10 PM »
making me tempted to book a flight just to get shut down and file a complaint.
Ha! You don't know how good I felt when 2-3 minutes after they knocked down the phone on me I got an email that my account has been reinstated...
I like vanilla but my name is Venilla.

Offline avrumy

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Re: ALASKA is shutting down your accounts and taking away points!
« Reply #768 on: February 11, 2016, 01:34:59 PM »
Ha! You don't know how good I felt when 2-3 minutes after they knocked down the phone on me I got an email that my account has been reinstated...
After you got the above email you were still able to get all the points back?

Offline tzifanya54

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Re: ALASKA is shutting down your accounts and taking away points!
« Reply #769 on: February 11, 2016, 01:36:42 PM »
Ha! You don't know how good I felt when 2-3 minutes after they knocked down the phone on me I got an email that my account has been reinstated...
Did you file a complaint?

Offline mahnishma

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Re: ALASKA is shutting down your accounts and taking away points!
« Reply #770 on: February 11, 2016, 02:18:41 PM »
Crazy!
I called Alaska customer service to check on my mileage expiration date,
To make a long story short, she said the supervisor put a hold on my account and checking with Bank of america to see if i paid the annual fee on my Alaska card or closed it to avoid paying the fees. Otherwise she is reversing all the miles.
Any advice what to do?

Offline yakrot

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Re: ALASKA is shutting down your accounts and taking away points!
« Reply #771 on: February 11, 2016, 02:36:49 PM »

Crazy!
I called Alaska customer service to check on my mileage expiration date,
To make a long story short, she said the supervisor put a hold on my account and checking with Bank of america to see if i paid the annual fee on my Alaska card or closed it to avoid paying the fees. Otherwise she is reversing all the miles.
Any advice what to do?
read this thread

Offline Aaaron

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Re: ALASKA is shutting down your accounts and taking away points!
« Reply #772 on: February 11, 2016, 02:52:49 PM »
Ha! You don't know how good I felt when 2-3 minutes after they knocked down the phone on me I got an email that my account has been reinstated...

+1

Offline ilherman

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Re: ALASKA is shutting down your accounts and taking away points!
« Reply #773 on: February 11, 2016, 03:06:51 PM »
Ha! You don't know how good I felt when 2-3 minutes after they knocked down the phone on me I got an email that my account has been reinstated...
What was your story?
You can say what you think when you think what you say.

Offline Venilla

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Re: ALASKA is shutting down your accounts and taking away points!
« Reply #774 on: February 11, 2016, 03:08:59 PM »
What was your story?
Take it to PM please.
I like vanilla but my name is Venilla.

Offline username

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Re: ALASKA is shutting down your accounts and taking away points!
« Reply #775 on: February 11, 2016, 03:44:23 PM »
Ok. So i paid the first year AF. Now can i downgrade and not have to worry, or must i pay the AF till I burn through all my points?

For myself, I wouldnt care, but I likely will buy tickets for close family members (same last name) and dont want them stuck at the gate.
^^^

Offline tzifanya54

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Re: ALASKA is shutting down your accounts and taking away points!
« Reply #776 on: February 12, 2016, 01:23:05 AM »
Ok. So i paid the first year AF. Now can i downgrade and not have to worry, or must i pay the AF till I burn through all my points?

For myself, I wouldnt care, but I likely will buy tickets for close family members (same last name) and dont want them stuck at the gate.
IME you should be fine.

Offline Baruch

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Re: ALASKA is shutting down your accounts and taking away points!
« Reply #777 on: February 23, 2016, 09:44:45 PM »
Trying to open a new alaska account for someone who has the "The Mileage Program account has some discrepancies" message.
But their not letting because it matches the old account.
What do I need to change to get 'er done?

Offline D93

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Re: ALASKA is shutting down your accounts and taking away points!
« Reply #778 on: February 24, 2016, 12:22:29 AM »
Trying to open a new alaska account for someone who has the "The Mileage Program account has some discrepancies" message.
But their not letting because it matches the old account.
What do I need to change to get 'er done?

Birthday

Offline Venilla

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Re: ALASKA is shutting down your accounts and taking away points!
« Reply #779 on: February 24, 2016, 01:16:00 AM »
Trying to open a new alaska account for someone who has the "The Mileage Program account has some discrepancies" message.
But their not letting because it matches the old account.
What do I need to change to get 'er done?
Tried DOB? Changing one letter in the name? (If they will ever ask for ID these will be a problem...)
I like vanilla but my name is Venilla.