you basically have to go in assuming you won't get it refunded.
I've gotten the $399 AF refunded multiple times for the Biz Plat card..... if anyone needs a referral for that one
One time they credited it then when I went in for check to be sent out for credit balance they told me I was given an AF refund by mistake and it would be taken back. Asked for supervisor and argued for a while, he said nothing could be done. I asked for 10k MR as compensation, he said yes and credited them to a diff card on the spot. I hung up. He though the first rep had debited the $399, she thought he would. I called again, got the check, cashed it.