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Why were the charity orders cancelled?

Please add to this as they come up with them.

1. Because its a test event (even the Tennessee one)

2. Amex made us do it. (Ashley)

2.5 American Express told us to void all wallet orders for certain accounts.(Tony)

2.5 There was an issue with AMEX Express.

3. Wrong phone number supplied.

4.Many purchases, flagged as a dealer. (Ashley)

5. Simple, the  email says you violated our T&C. We don't have to tell you which ones.(Noel)

6. The Charity had a "mass credit back"
« Last edited by Shauly101 on August 16, 2015, 01:18:32 PM »

Author Topic: HOT! TICKETMASTER $1 Donation  (Read 205098 times)

Offline Jm1248

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Re: HOT! TICKETMASTER $1 Donation
« Reply #1280 on: September 09, 2015, 07:58:25 PM »
Even if i used many diff TM accounts ?? got just one email (and hope the last one B"H!!) just don't know to which email/acct it is as it DOES NOT show an email it was sent to
How can you not know which email address they sent it to?

Offline yoshapman

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Re: HOT! TICKETMASTER $1 Donation
« Reply #1281 on: September 09, 2015, 10:04:19 PM »
Great, finally got 2 cancellation TM emails today after I can't do anything about it

Online TimT

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Re: HOT! TICKETMASTER $1 Donation
« Reply #1282 on: September 09, 2015, 10:14:17 PM »
Great, finally got 2 cancellation TM emails today after I can't do anything about it
That's why many were ordering events for the next day. Which event ?

Offline yek18

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Re: HOT! TICKETMASTER $1 Donation
« Reply #1283 on: September 09, 2015, 10:27:11 PM »
You used many different tm accounts or many different cc's?
yes

Offline yek18

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Re: HOT! TICKETMASTER $1 Donation
« Reply #1284 on: September 09, 2015, 10:28:15 PM »
How can you not know which email address they sent it to?
shows only from email, the to: email is blank

Online TimT

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Re: HOT! TICKETMASTER $1 Donation
« Reply #1285 on: September 09, 2015, 10:30:41 PM »
shows only from email, the to: email is blank
Don't you know which email address you're logged into ?

Offline Jm1248

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Re: HOT! TICKETMASTER $1 Donation
« Reply #1286 on: September 09, 2015, 10:32:23 PM »

Offline yek18

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Re: HOT! TICKETMASTER $1 Donation
« Reply #1287 on: September 09, 2015, 10:37:58 PM »
Don't you know which email address you're logged into ?
sure, however i have like 70 emails FWD to it... u think i'm going to log into each account and see if its there??
at this point i'll be happy and not greedy if its the only cancelation, but as a principal its very upsetting and annoying that TM cancels tkts when i never did anything against any rules or tkts limits etc. etc.

Online TimT

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Re: HOT! TICKETMASTER $1 Donation
« Reply #1288 on: September 09, 2015, 10:45:04 PM »
sure, however i have like 70 emails FWD to it... u think i'm going to log into each account and see if its there??
at this point i'll be happy and not greedy if its the only cancelation, but as a principal its very upsetting and annoying that TM cancels tkts when i never did anything against any rules or tkts limits etc. etc.
That's what they've been doing to everybody. At this point there's nothing to do anymore. You could either check all your TM accounts or wait a few days & check your Amex accounts to see how many clawbacks there were.

Offline Iz

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Re: HOT! TICKETMASTER $1 Donation
« Reply #1289 on: September 09, 2015, 10:46:21 PM »
sure, however i have like 70 emails FWD to it... u think i'm going to log into each account and see if its there??
at this point i'll be happy and not greedy if its the only cancelation, but as a principal its very upsetting and annoying that TM cancels tkts when i never did anything against any rules or tkts limits etc. etc.
Doesn't it say at the top of the email (scroll up) which email account it's forwarded from?

Offline yek18

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Re: HOT! TICKETMASTER $1 Donation
« Reply #1290 on: September 09, 2015, 10:48:27 PM »
That's what they've been doing to everybody. At this point there's nothing to do anymore. You could either check all your TM accounts or wait a few days & check your Amex accounts to see how many clawbacks there were.

i know
it is what it is, not checking anything, as i can change it ? whould only get mad

Offline yek18

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Re: HOT! TICKETMASTER $1 Donation
« Reply #1291 on: September 09, 2015, 10:50:40 PM »
Doesn't it say at the top of the email (scroll up) which email account it's forwarded from?

trust me, i know what i'm doing! its blank

Offline yoshapman

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Re: HOT! TICKETMASTER $1 Donation
« Reply #1292 on: September 09, 2015, 11:31:45 PM »
That's why many were ordering events for the next day. Which event ?

2 different Hunger Games events

Offline David R

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Re: HOT! TICKETMASTER $1 Donation
« Reply #1293 on: September 10, 2015, 12:28:42 AM »
trust me, i know what i'm doing! its blank
If you can view the full headers of your email, you should find the address they sent it to on one of the lines that begins with "Received:". In the email I got, the line begins with "Received: from esa4.livenationus.iphmx.com", but assuming they use multiple servers, it could be different in the emails you got.

The way to view the full headers differs depending on the program or web site you use to read your mail.
« Last Edit: September 10, 2015, 12:32:37 AM by David R »

Offline yek18

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Re: HOT! TICKETMASTER $1 Donation
« Reply #1294 on: September 10, 2015, 05:05:10 AM »
If you can view the full headers of your email, you should find the address they sent it to on one of the lines that begins with "Received:". In the email I got, the line begins with "Received: from esa4.livenationus.iphmx.com", but assuming they use multiple servers, it could be different in the emails you got.

The way to view the full headers differs depending on the program or web site you use to read your mail.

well i'm using Gmail and nothing shows in the detailed header heres what shows:

from:   Notification <Notification@ticketmaster.com>
reply-to:   TM Customer Service <customer_support@ticketmaster.com>
to:   
date:   Wed, Sep 9, 2015 at 5:42 PM
subject:   ALERT: Ticket cancelation for Free Summer Flicks: Hunger Games: Catching Fire
mailed-by:   ticketmaster.com
:   Important mainly because of your interaction with messages in the conversation.

Offline a mirrer

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Re: HOT! TICKETMASTER $1 Donation
« Reply #1295 on: September 10, 2015, 05:11:37 AM »
just got this:funny thing is in the email the email it was sent to is not showing so its IMPOSSIBLE to know which account they are talking about..(so many accounts so little time) so i just hope B”H its the only cancelation i’ll get)
I don’t understand what terms i violated but i’m not even going to try and write them as i don’t know what account/email to write from and i might just make things worse!!! in any case thanks a lot Dan

Attention Ticket Buyer,
You have violated our terms of use policy.
This has resulted in all or a portion of your tickets being cancelled for the below event:
Free Summer Flicks: Hunger Games: Catching Fire
Pompano Beach Amphitheatre
Friday, September 18th, 2015, 8:00PM
If you have already received your tickets, please be advised every ticket has a unique barcode and the barcode on the cancelled ticket(s) are now void and will not gain you access into the event.
To see which of your tickets were cancelled, please visit https://www.ticketmaster.com/member/order_history, sign into your account,
when i tried buying it gave me a warning that the event is only for florida residents so that may be the reason it was cancelled

Offline yek18

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Re: HOT! TICKETMASTER $1 Donation
« Reply #1296 on: September 10, 2015, 08:48:27 AM »
when i tried buying it gave me a warning that the event is only for florida residents so that may be the reason it was cancelled
i did not see a warning like that when i bought

Offline CS91

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Re: HOT! TICKETMASTER $1 Donation
« Reply #1297 on: September 10, 2015, 10:05:37 AM »
when i tried buying it gave me a warning that the event is only for florida residents so that may be the reason it was cancelled

I got that too so didn't follow through with the purchase. Found something else instead.

Offline David R

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Re: HOT! TICKETMASTER $1 Donation
« Reply #1298 on: September 10, 2015, 10:24:41 AM »
well i'm using Gmail and nothing shows in the detailed header heres what shows:

from:   Notification <Notification@ticketmaster.com>
reply-to:   TM Customer Service <customer_support@ticketmaster.com>
to:   
date:   Wed, Sep 9, 2015 at 5:42 PM
subject:   ALERT: Ticket cancelation for Free Summer Flicks: Hunger Games: Catching Fire
mailed-by:   ticketmaster.com
:   Important mainly because of your interaction with messages in the conversation.
There's much more to the headers than that. Click "Show original" on the menu for that message.

Offline yek18

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Re: HOT! TICKETMASTER $1 Donation
« Reply #1299 on: September 10, 2015, 12:24:42 PM »
There's much more to the headers than that. Click "Show original" on the menu for that message.

did that too. only shows the email its FWD to. but at this point don't really care and wasting more time on this. will not change ANYTHING if i'll know