+1
Although my brother in Baltimore says FedEx is terrible. I guess it may depend on location.
So people have mixed experiences with FedEx, but UPS is uniformly good?
FedEx ground is basically an outsourcing operation, and has no driver/delivery person accountability.
I've had terrible experience with an air shipment from China via FedEx. They simply didn't deliver for a few days reporting that place was closed (over Yomtov) despite the fact that they didn't even attempt delivery. When it finally came, boxes were all banged up. Customer service was also a disaster.
I use UPS overnight very often and in my years of using them only once had an issue with something not arriving on time.