I am trying to book the Banyan Tree Mayakoba with Chase UR points.
For some reason, when trying to book it with CSR at 1.5% it does not allow me to book, but when booking through ink at 1.25% it does allow me to book.
It seems that because this is a luxury property, Chase removed it from being bookable with CSR, and placed it under the "Luxury Hotel & Resort Collection" which is not bookable with points.
Can someone advise if this is a glitch or this is by design?
(Yes, I called Chase and they also could not book via phone under the CSR at 1.5%)