Is citi any good with compensation ? Any chance they'll credit some of the AF back bec. they messed up my cycle, thereby prolonging the miles posting ?
They are very strict by not refunding the AF.
But worth fighting for it.
I called before my billing cycle closed to make sure everything is fine and I reached the 7.5k I was told 'good to go' wait for statement and I have 37 days since I was charged the $450 for a refund.
What I found out later that the AF doesn't count towards the 7.5k so I was off by $200
They were telling me that's it's worth it to keep card open and get 75k points even if wont get AF refunded, I said I want both.
She said can't get goods of both worlds, we had argument.....
She promised to pull the call I had with the wrong info, never called back so the last day (of the 37 days) I called bunches of times and had a hard time with them. They were all saying I could choose or to wait and get points or cancel card now and get refunded.....
In the END she called back (I spoke to Cathy) and said to wait for new cycle to close to get points and if I wish to cancel card I will get refunded the AF even if it's after 37 days.
