After a few HUCA's (they all seem American 
) I understand that are two things (at least) that they can offer; a credit and a voucher, a credit can be used only for that person, a voucher can be used for anyone.
Please correct me if i'm wrong.
yay got refunded for 2 tickets!!!!!!!!!!!!!!!!!!!
Start
Document Lookup
Refund Eligibility Passenger Itinerary
Status*
Coupon
Departure Date
Flight Number
Departure City
Arrival City
Description
Refunded 1
04/06/2016
632
PRG
LHR
Transport
Refunded
2
04/06/2016
0101
LHR
JFK
Transport
Refunded 3
05/08/2016
8644
jFK
MAD
Transport
Refunded 4
05/09/2016
3320
MAD
TLV
Transport
Contact Information
Review and Submit
Finish
Passenger Information
Passenger Name
Document Number
Issue Date
Total Sale Amount
0012300054508
02/06/2016
263.56 USD
Payment Information
Sale Form of Payment
Payment Type
Number
Sale Date
Sale Amount
Document Description
0012300081689
02/06/2016
263.56 USD
TRANSPORT
Refund Status
A refund has been previously issued on this document.
Refund Processed Date
Refund Amount
Form of Payment
payment Type
Number
Status
Correspondence*
03/04/2016
649.66 USD
VI
Refunded
