Author Topic: AVOID AVOID justfly.com  (Read 1074 times)

Offline Jay

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AVOID AVOID justfly.com
« on: June 22, 2018, 11:45:57 AM »
Just wanted to put a word of warning to all members not to book with justfly.com.

I don't see anything current on the forums regarding this, however I was sent to them via kayak.com and assumed them to be trustworthy.  I have booked and cancelled with orbitz previously with no issues and assumed they were no different.

Justfly.com proudly displays a large "FREE 24hr Cancellation" at the top of their booking page (see image)

However when I tried to cancel within this period, via their website they charge a $75 "service fee" to cancel per ticket!

With difficulty and immense patience I spent over an hour reaching a rep who eventually agreed (after almost? hanging up twice on me) to lower it to $25 per ticket.  Which I paid as pure blackmail, to secure my refund.  I intend to dispute their charges but would love to hear if there is any other way around this - as it seems 100% illegal. 

@Dan please warn others on your main page!  There seems to be lots of old posts about this on this other sites, but nothing new and no concrete advice.

Thank you!
« Last Edit: June 22, 2018, 11:54:58 AM by Jay »

Offline ChaimMoskowitz

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Re: AVOID AVOID justfly.com
« Reply #1 on: July 03, 2018, 06:05:49 PM »
I pull up the same flight and it doesn't say "Free". Can you link to where it says "Free"?
I just found a new supply of forks!

Offline Jay

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Re: AVOID AVOID justfly.com
« Reply #2 on: July 03, 2018, 06:28:37 PM »
I just tried it again. Go to justfly.com.  I chose JFK-TLV chose random dates, selected my flights and it's right there. 

I did complain to Kayak and this was their response (my screenshot of their 'popup' is attached):

I was advised by JustFly that during the booking process "The 24 hour cancellation image that was sent has a message that pops-up as also seen in our Terms and Conditions: For U.S. bookings, even if your ticket is nonrefundable:
Within 24 hours of purchase, you may cancel your booking and receive a full refund, subject to our cancellation fees."

JustFly has advised me that as a good will gesture they have refunded the fees.  For further assistance please contact JustFly's service center at 1-800-717-5015.



« Last Edit: July 03, 2018, 06:38:49 PM by Jay »

Offline moish

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Re: AVOID AVOID justfly.com
« Reply #3 on: July 03, 2018, 06:31:04 PM »
A quick Google search could have saved you some anguish

Offline ChaimMoskowitz

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Re: AVOID AVOID justfly.com
« Reply #4 on: July 03, 2018, 08:11:06 PM »
Weird, here is what I get.
I just found a new supply of forks!

Offline Jay

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Re: AVOID AVOID justfly.com
« Reply #5 on: July 03, 2018, 08:26:02 PM »
Hmm interesting... are you outside of the U.S. right now?

Offline ChaimMoskowitz

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Re: AVOID AVOID justfly.com
« Reply #6 on: July 03, 2018, 08:26:30 PM »
No.
I just found a new supply of forks!

Online davidrotts63

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Re: AVOID AVOID justfly.com
« Reply #7 on: July 03, 2018, 08:29:33 PM »
Weird, here is what I get.
Can't help but notice you're using Edge. Ugh.
(Quit) pulling out the flowers, and watering the weeds. -Peter Lynch

Offline ChaimMoskowitz

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Re: AVOID AVOID justfly.com
« Reply #8 on: July 03, 2018, 08:32:41 PM »
Can't help but notice you're using Edge. Ugh.
Emojis and quotes among other things don't work on DDF. 
I just found a new supply of forks!

Offline Jay

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Re: AVOID AVOID justfly.com
« Reply #9 on: July 03, 2018, 08:39:59 PM »
Wow. Check this.  I just did 2 new searches.  An incognito window shows your version, whereas a regular one (cached) shows free.

My guess is they just changed it.  Awesome!

Offline myi

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Re: AVOID AVOID justfly.com
« Reply #10 on: July 04, 2018, 07:07:20 AM »
Did you try speaking to more then one rep? Or fighting with one rep only?
Don't try to be someone else , be who you are because everyone else is taken.

Online AussieMan

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Re: AVOID AVOID justfly.com
« Reply #11 on: July 04, 2018, 11:23:07 AM »
I've used them in the past and had free cancellation within 24 hours without an issue. And the ticket was booked in Canada.
Was a bit of a pain to get a rep but their price was considerably cheaper

Offline ludmila

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Re: AVOID AVOID justfly.com
« Reply #12 on: July 04, 2018, 11:16:27 PM »
Used them a couple of times, but I did not cancel, or need to contact CS.
I was the Best,still the Best, and will always be the Best.
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Offline shaulyaakov

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Re: AVOID AVOID justfly.com
« Reply #13 on: July 05, 2018, 02:23:11 PM »
I'm curious of the law here. Could a TA charge a fee to cancel a ticket within 24 hrs to compensate him for his services?

Offline ludmila

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Re: AVOID AVOID justfly.com
« Reply #14 on: July 06, 2018, 01:02:10 AM »
I'm curious of the law here. Could a TA charge a fee to cancel a ticket within 24 hrs to compensate him for his services?
Good question.
I was the Best,still the Best, and will always be the Best.
Pele Good,Maradona Better, George Best.