update. she was sent home due to her visa application being incomplete. after getting nowhere with emails and phone calls for two weeks, she went to british consul in nyc today only to be told that once a visa is rejected for whichever reason she needs to reapply and the $500 visa application fee needs to be paid again.
has anyone had a similar experience? i cannot understand how forgetting to include a supporting document in a visa application would lead to another $500 in visa fees...