A friend of mine had a terrible experience when flying from TLV - MIA on Alitalia b/f Pesach.
In short, the flight ex-TLV was delayed, then canceled, no food was provided, the shuttle to the hotel to wait it out took 2 hours to come, the ordered kosher food on the make-up flight wasn't provided, police were called to keep order at Ben-Gurion b/c ppl were furious, etc etc etc.
Since this was ex-TLV, is he entitled to anything? They ended up in MIA around 28 hrs later than expected.
The stated reason for the delay was fog, so the inbound landed in AMM, and then the pilot refused to continue b/c he would exceed his hrs limit.
Thoughts?