As many know, Allstate sold their Life Insurance Business in NY to Wilson Reassurance Life Company of NY.
Unfortunately, one can expect a deterioration in service. I don't know if Wilson accepts CC payments as Allstate did.
I have one client that found some random name listed as the owner on his annual bill.
Fortunately, this product is a 100% guaranteed product, so there could be no change in terms, whatever one signed up for, is what they still have (except for the company). If one runs into issues with Wilson, I recommend complaining to the BBB as well as the NYS Insurance Commissioner.