Author Topic: Cancun Holiday Inn Express closed -- compensation? rebook at fancier place?  (Read 806 times)

Offline zow

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Hi, it appears that Holiday Inn Express Cancun is now permanently closed.
I'm holding a one-night reservation in February, our night of arrival, before Westin Lagunamar.
It's weird that I never heard anything from IHG about this reservation.
It still shows up in my online account, but when I click on View Details, I get an error message.

So, when I call IHG, I'm thinking I can I ask them to put me up at the Intercontinental for the same price. Is that crazy? Any other play here? (Yes, there is also a regular Holiday Inn, and they'll probably offer it.)


Offline chucksterace

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Don't expect anything too much. I had a night at a intercontinental that was leaving IHG and they refused to put me anyplace else.

Good luck
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Offline zow

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Don't expect anything too much. I had a night at a intercontinental that was leaving IHG and they refused to put me anyplace else.

Good luck

Thanks. I think "bupkis" is the operative word here. I'll report back after I reach them.

ETA: Well, if you consider the "regular" Holiday Inn a "fancier" place than the Express, then yes, they came through and arranged for us to have rooms at the HI for same price we would have had at HIE.  Woo hoo!  :D
I did ask if they could put us at the Intercontinental, and she said unfortunately no.  :'(
« Last Edit: December 14, 2015, 03:01:33 PM by zow »