Finally after months of emailing back and forth.
Thank you for your patience.
As a gesture of goodwill, we are honoring the 17077 miles for your transaction at LifeLock. Please note that this is a one off gesture and for future reference members are required to complete the whole policy (service) in order to earn the stated reward - i.e. in this case the policy is for a yearly subscription that have been cancelled and not completed.
The miles have now been approved, you should now be able to view the details of it in your KrisFlyer Spree account page. The miles will be credited and reflected in your Krisflyer account within 7 business days.
Thank you.
Kind regards,