Hey Guys!
For anyone who has time to read my story, Thanks! Whoever doesn't please look at the photos below and let me know
#1- if YOU or anyone else you know is having issues with their ASHLEY durablend sofa.
#2- Do you have the Email address of a ASHLEY CEO?? PLEASE!
I just have to get this out there to spread awareness for anyone who is having the same issue as me! i purchased a Ashley Durablend Sofa in 2012 at a Heimishe local Store in Brooklyn (hereinafter referred to as "THE STORE"), i paid $850 for what i believed was a sturdy comfortable couch that would last me a while. I was uneducated at that time to understand that Ashley Durablend is bonded leather which is a blend of leather and polyurethane...Basically a garbage thin sheet of scraps of leather. After 3.5 years the leather is peeling and looks disgusting, i have leather peels all over my house. we never used any fancy cleaning products, all we did was sit on it! Now i have a garbage bag over one seat to prevent my baby from eating leather peels...
"The Store" claims that I'm the only one with the issue, they wouldn't reach out to Ashley on my behalf, and told me that Ashley wouldn't do anything for me... Well I anyhow tried reaching out to Ashley by sending an email and finally after 3 weeks they send me a letter in the mail saying that the store must reach out to them! HOW NICE! So... I called back "The Store" and they told me they're too busy now," Call Back in a week!" CHUTZPAH! Again...i call back Ashley and tell them my store is giving me a hard time, why can't they just speak to me directly. The Ashley rep tells me they've issued a "CREDIT" to the store, and "THE STORE" will contact me on how i would like to claim my "CREDIT", they couldn't disclose the amount of my "CREDIT" i call back "THE STORE" - "Nope, No credit, and just so you know Ashley doesn't give more than $95 CREDIT, and it must be used towards repair or new sofa! I will let you know when i get the credit.." Yeah right!! I am so mad at this point that i took to the internet, posting on instagram, twitter, facebook, and I found so many similar cases, IN FACT, i found 3 ppl with this issue who have the same sofa as me and purchased it from the SAME STORE!! All other 3 were told " YOU ARE THE ONLY ONE!" I'm shocked, and to make matters worse they are still selling the Sofa right now!! So i'm still trying to figure out how to proceed with "THE STORE" but at the same time i want back my $$$ for the sofa. There are 2 same cases as mines i found on pissedconsumer.com where their sofa was paid back in full after making a lot of noise. See links below:
http://ashley-furniture.pissedconsumer.com/durablend-sofa-love-seat-20151005711129.htmlhttp://ashley-furniture.pissedconsumer.com/ashley-furniture-durablend-20151027724440.htmlSo what i really want now is an email address of a CEO at Ashley Furniture who i can reach out to.. and we'll take it from there... If you or anybody else you know has the same or similar situation of a peeling Ashley Sofa, please reach out to me via PM. I have also set up an email for this too! ashleypeel530@gmail.com
Thanks for listening! I hope you can help me!
See below pics.
