The power of chat!!!I urge anyone in a similar situation to do the same. It took moments, as evident below.
I ordered 6 $300 VGCs only moments before the promotion saw the light of day.
Here's a chat I just finished with a rep:
This is an automated email sent from the Staples Live Chat department. The following information is a log of your session. Please save the log for your records.
Your session ID for this chat is *******.
Time Details
12/28/2015 06:53:40PM System: "We ask for your assistance: please do NOT send credit card information through chat. Should credit information be required for a transaction, a Staples associate will contact you for the required information."
12/28/2015 06:53:40PM System: "Welcome to Staples.com Live Chat. We will be with you shortly."
12/28/2015 06:53:44PM Session Started with Agent (Mary L.)
12/28/2015 06:53:44PM ***** *****: "I placed an order yesterday only minutes before a promotion began and want to be compensated, please. Thank you"
12/28/2015 06:54:06PM Agent (Mary L.): "Hello *****, thank you for contacting Staples Live Chat Support. I am Mary. I'll be glad to help you with your promotion inquiry today."
12/28/2015 06:54:19PM Agent (Mary L.): "May I know the order number to check?"
12/28/2015 06:54:46PM ***** *****: "*********"
12/28/2015 06:55:10PM Agent (Mary L.): "Thank you. Let me pull up the order."
12/28/2015 06:55:58PM Agent (Mary L.): "May you please verify your shipping address?"
12/28/2015 06:56:19PM ***** *****: "**** ******** ***** *********** ** *****"
12/28/2015 06:56:36PM Agent (Mary L.): "Thank you. How about your e-mail address?"
12/28/2015 06:56:53PM ***** *****: "**********@gmail.com"
12/28/2015 06:57:05PM Agent (Mary L.): "Great! Thank you for verifying the information on your order."
12/28/2015 06:57:35PM Agent (Mary L.): "I will adjust $60 on your order total as it was the difference of the prices. May I have a 2-3 minutes of your time to research this further?"
12/28/2015 06:58:51PM ***** *****: "I really appreciate that, but the difference is $20 per gift card, and this order contains 6 gift cards."
12/28/2015 07:01:01PM Agent (Mary L.): "The price now is $298.95 and you have it for $308.95. $308.95 less $298.95 is $10 times 6 is $60."
12/28/2015 07:01:20PM ***** *****: "Oh, I'm sorry. You were right. It is a total of $60. My mistake. Thanks."
12/28/2015 07:01:52PM Agent (Mary L.): "Not a problem. I already adjusted your order total. From $1,853.70 it is now $1,793.70. I also sent you a confirmation e-mail and you should receive it within 24 hours. May I help you with anything else today?"
12/28/2015 07:01:53PM ***** *****: "I was confused by $20 per 2 gift cards."
12/28/2015 07:02:47PM ***** *****: "I got the email. Thank you so much!!!!!!!!!!!
Nothing else. Have a wonderful evening. 
"
12/28/2015 07:02:59PM Agent (Mary L.): "You too! Thank you contacting Staples Live Customer Support today. Have a wonderful day!"
12/28/2015 07:03:00PM Agent sent nudge
12/28/2015 07:03:33PM Session Ended
12/28/2015 07:03:33PM Session Ended - Nudge
Here's the confirmation email:
Order: *********
Customer: **********
Adjustment Date: December 27, 2015
NONE
***** *****
**** ******** ***** *********** ** *****
Refund/Charge
Item No. Name Discount/Charge
1922766 Visareg 300 Gift Card
1922766 Visareg 300 Gift Card
Total Discount/Charge: -$60.00
Tax: $0.00
Total: -$60.00
If any portion of your refund is due in the form of a balance or refund coupon, you will receive that information in a separate communication.
If you have any questions about your order, please visit our Help Center.
