Reticketing

[iderdik]

I was scheduled to leave tonight on Delta but when my flight was canceled, we were put on a Monday night flight. I asked the Delta agent on the phone to make the return trip later so we'd have more time on vacation. She made the change and transferred me to someone else for "reticketing". The new flights show on the website and I'm still waiting on hold for reticketing. What is reticketing? Do I need to stay on hold if the Delta website shows the new flights?

[coralsnake]

I was scheduled to leave tonight on Delta but when my flight was canceled, we were put on a Monday night flight. I asked the Delta agent on the phone to make the return trip later so we'd have more time on vacation. She made the change and transferred me to someone else for "reticketing". The new flights show on the website and I'm still waiting on hold for reticketing. What is reticketing? Do I need to stay on hold if the Delta website shows the new flights?

No need to stay on the phone. You will get an email when the new ticket is issued. You can click on "show receipt" to see if the new flight is there. Once the new flight shows on the receipt you have been reticketed.

[ilherman]

No need to stay on the phone. You will get an email when the new ticket is issued. You can click on "show receipt" to see if the new flight is there. Once the new flight shows on the receipt you have been reticketed.

-10000000

Some agents are not ticketing agents and can only put in segments but not reissue. You have to wait for the agent in the reissue dept to pick up and reissue the ticket. Otherwise you're not flying. If you already hung up, call again and when the automatic system asks what you want say "ticket reissue" and have them reissue the tkt.