I was offered $25 right away. then the Rep told me the discount was intentional. I knew i'm not gonna get anything out of it but i had some fun.
Yhel P.: Unfortunately, the reason why this order cancelled is because we are currently having issues with gift card orders. As compensation, I will be sending $25 electronic gift card.
Yhel P.: And for this order, you were not billed, that is only an authorization hold which should already be dropped off.
mo2: So the entire order is cancelled?
Yhel P.: Yes.
mo2: How will i receive the Compensation Gift Card?
Yhel P.: Through your email, within 24hrs.
mo2: ok thanks
Yhel P.:
Are there any other questions I can help you with today?
mo2: Does Walmart ever sell discounted Gift cards or if i see it, it will always mean it's a mistake?
Yhel P.: It was supposed to be discounted, but we had system issues that is why the orders are cancelling.
mo2: WOW
mo2: was there supposed to be a limit per account?
Yhel P.: No limit, it was just simply a system glitch.
mo2: the discount was a system glitch as in mistake?
Yhel P.: No, it was supposed to be discounted however there were issues with the website once the promo was put up.
mo2: you just said "It was supposed to be discounted"
Yhel P.: Yes. But there were issues that we are still trying to fix as of this moment.
mo2: so you mean to tell me the discount was intentional but because of some "system issues" i lost on $750 worth of gift cards and all that Walmart can compensate is $25?
Yhel P.: Again, you were not charged for this order. And we are trying to compensate for the inconvenience, that is what the $25 is for.
Yhel P.: This order by the way is a total of $515.13 and not $750.
mo2: i ordered $1250 dollars worth of Gift Cards and paid $500 plus shipping
Yhel P.: We are working on a system, and sometimes it has glitches such as this. That is why we are trying to fix it.
mo2: what exactly was the Glitch if it was discounted intentionally?
Yhel P.: That is what we are still tryingto fix.
mo2: what was the Glitch. you said the discount was intentional and there wasn't a limit per account?
Yhel P.: We would appreciate your patience for this.
Yhel P.: Mo, that is being taken cared of by our technical department. We at customer service do not have the exact details of the system issue.
mo2: I would be patient if you were to either tell me the listing was a mistake and therefore Walmart will not Honor it or if Walmart is working to fix the "issue" and that i'll receive my $1250 worth of Gift Cards in X amount of days
Yhel P.: Once we fix it, you can reorder if we will still offer the same promo. But until then, you have to wait,
mo2: Do you Honestly think "you" will still have the Promo?
Yhel P.: We are also waiting for updates.
mo2: i think chances of me being able to reorder is 0.00%
Yhel P.: Sorry if you feel that way. Do you have any other questions related to your order?
mo2: Part of resolving the issue should either be cancelling the order with a reason and/or honoring the orders when the "issue" is resolved
Yhel P.: The reason is system issue.
mo2: Did Walmart provide you with a script that says "System issue" and you have absolutely no idea what that means?
Yhel P.:
It's been a pleasure assisting you. I am going to disconnect now. You may receive a brief email survey regarding your experience with me after you close this chat, and I would appreciate your feedback. Thank you for contacting Walmart.com and have a great day!
Yhel P. has disconnected.