I chatted for my eGC order on Sunday was promised a $15 eGC and received a $15 eGC a few hours later. I chatted on Monday about my cancelled order, was promised a $15 eGC, and received nothing.
I chatted again today to find out what happened to my 2nd $15 eGC for the cancelled order and they said they can't give more than one per customer. I pushed harder and he said the best he can do is give me a $10 eGC. I said fine, he said I should receive it in 5-10 minutes and I'm still waiting 2 hours later.