Author Topic: HELP ELAL DENIES BOARDING FOR NO REASON (Read 34396 times)

ilherman · « **on:** January 25, 2016, 05:13:23 PM »

PASSENGER WAS ORIGINALLY BOOKED IN BUSINESS CLASS ON UNITED, UNITED CANCELED THE FLIGHT AND REBOOKED THE PAX IN ELAL FIRST CLASS AND REISSUED THE TICKET. NOW ELAL FOR NO REASON DENIES BOARDING.

YOSEF · « **Reply #1 on:** January 25, 2016, 05:16:37 PM »

Totally denied? Or just the cabin?

Hershelsdeals · « **Reply #2 on:** January 25, 2016, 05:29:21 PM »

There must be a reason

ShlockDoc · « **Reply #3 on:** January 25, 2016, 05:31:25 PM »

Whats the stated reason?

ilherman · « **Reply #4 on:** January 25, 2016, 05:43:47 PM »

The stated reason is that WE ARE NOT HONORING THIS TICKET.

AJK · « **Reply #5 on:** January 25, 2016, 05:44:45 PM »

...and?

ilherman · « **Reply #6 on:** January 25, 2016, 05:46:33 PM »

First they said that UA can not reprotect on LY F so I called UA and they rebooked in J, then they just said, WE ARE NOT ACCEPTING THE PASSENGER IN BUSINESS CLASS.

Classic ElAl. Their service smells the same their first class seats smell. Which is GROSS.

Hershelsdeals · « **Reply #7 on:** January 25, 2016, 05:48:04 PM »

Quote from: ilherman on January 25, 2016, 05:46:33 PM

First they said that UA can not reprotect on LY F so I called UA and they rebooked in J, then they just said, WE ARE NOT ACCEPTING THE PASSENGER IN BUSINESS CLASS.

Classic ElAl. Their service smells the same their first class seats smell. Which is GROSS.

Vote here

http://forums.dansdeals.com/index.php?topic=51955.0

ilherman · « **Reply #8 on:** January 25, 2016, 05:49:08 PM »

Whoever thinks there is a different reason is welcome to go over to the El Al rep in JFK named Ronnie and ask him.

AJK · « **Reply #9 on:** January 25, 2016, 05:51:52 PM »

Wow, seems like over-zealous LY rep who is far exceeding his authority.

Either way, you should get IDB compensation, or at least try for it.

APoshiterYid · « **Reply #10 on:** January 25, 2016, 05:55:21 PM »

Classic Elal. Shame.

ilherman · « **Reply #11 on:** January 25, 2016, 05:57:58 PM »

Quote from: YOSEF on January 25, 2016, 05:16:37 PM

Totally denied? Or just the cabin?

They are willing to give economy.

AJK · « **Reply #12 on:** January 25, 2016, 06:00:27 PM »

What a joke.

This is like a janitor refusing to honor a promise made by his Fortune 500 company because he, in his esteemed wisdom, doesn't think it looks right.

steventravel · « **Reply #13 on:** January 25, 2016, 06:01:30 PM »

Are you on the phone with UA?

EJB · « **Reply #14 on:** January 25, 2016, 06:12:42 PM »

I love how we all believe ilherman without skepticism because the airline in question is ElAl. If it were most other airlines, we'd think there was another side to the story. Speaks volumes tp ElAl's customer service.

ilherman · « **Reply #15 on:** January 25, 2016, 06:20:00 PM »

Quote from: EJB on January 25, 2016, 06:12:42 PM

I love how we all believe ilherman without skepticism because the airline in question is ElAl. If it were most other airlines, we'd think there was another side to the story. Speaks volumes tp ElAl's customer service.

Well, some people here know me personally and trust me that I don't just make up bedtime stories. And I provided a VERY clear reference.

Quote from: ilherman on January 25, 2016, 05:49:08 PM

Whoever thinks there is a different reason is welcome to go over to the El Al rep in JFK named Ronnie and ask him.

ExGingi · « **Reply #16 on:** January 25, 2016, 06:24:15 PM »

Quote from: ilherman on January 25, 2016, 05:46:33 PM

First they said that UA can not reprotect on LY F so I called UA and they rebooked in J, then they just said, WE ARE NOT ACCEPTING THE PASSENGER IN BUSINESS CLASS.

Classic ElAl. Their service smells the same their first class seats smell. Which is GROSS.

I wouldn't know what their seats smell like, as I am proud to say I haven't stepped foot on LY metal for almost 16 years. Though I was contemplating giving them a try once they get the 787s, but thanks for the reminder of who we are dealing with.

ilherman · « **Reply #17 on:** January 25, 2016, 06:26:32 PM »

When the pax told him that there are DOT rules about denied boarding he just said "El Al has it's own rules"

EJB · « **Reply #18 on:** January 25, 2016, 06:26:54 PM »

Quote from: ilherman on January 25, 2016, 06:20:00 PM

Well, some people here know me personally and trust me that I don't just make up bedtime stories. And

I'm not questioning your trustworthiness; I'm criticizing ElAl's customer service.

ilherman · « **Reply #19 on:** January 25, 2016, 06:34:56 PM »

Quote from: EJB on January 25, 2016, 06:26:54 PM

I'm not questioning your trustworthiness; I'm criticizing ElAl's customer service.

No problem.

El Al Hachie Babayis Boulam

Well at least they don't have that phrase in English...