Author Topic: HELP ELAL DENIES BOARDING FOR NO REASON  (Read 15210 times)

Online SearchGuy

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Re: HELP ELAL DENIES BOARDING FOR NO REASON
« Reply #180 on: March 01, 2016, 06:54:23 AM »
After a lot of complains the DOT opens an investigation

Offline D93

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Re: HELP ELAL DENIES BOARDING FOR NO REASON
« Reply #181 on: March 01, 2016, 07:08:33 AM »
After a lot of complains the DOT opens an investigation

But if they aren't violating any DOT regulations, how would an investigation help?

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Re: HELP ELAL DENIES BOARDING FOR NO REASON
« Reply #182 on: March 01, 2016, 07:12:10 AM »

But if they aren't violating any DOT regulations, how would an investigation help?
A complaint is a complaint, they can still audit then on their general handling of customers

Offline ad120

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Re: HELP ELAL DENIES BOARDING FOR NO REASON
« Reply #183 on: March 01, 2016, 09:51:29 AM »
A complaint is a complaint, they can still audit then on their general handling of customers
That is a slim chance imo. Elal has been doing this forever. The better option is to refuse to fly with LY.

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Re: HELP ELAL DENIES BOARDING FOR NO REASON
« Reply #184 on: March 01, 2016, 09:55:12 AM »
That is a slim chance imo. Elal has been doing this forever. The better option is to refuse to fly with LY.
That hasn't helped much either.

Offline ad120

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Re: HELP ELAL DENIES BOARDING FOR NO REASON
« Reply #185 on: March 01, 2016, 10:07:44 AM »
That hasn't helped much either.
I am not speaking in terms of a boycott. I am speaking in terms of subjecting yourself to such behavior.

Offline ilherman

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Re: HELP ELAL DENIES BOARDING FOR NO REASON
« Reply #186 on: March 01, 2016, 10:09:44 AM »

Quote
Thank you for your follow up.
 
To clarify the process, when we receive any complaint of dissatisfaction from a consumer, we forward those concerns on to the carrier for a response back to the consumer.  If the complaint falls under one of our regulated areas ie, Disability, Discrimination, Oversales, Luggage, timeliness of Refunds, Notifications, Advertising, we will ask to be copied in on the carriers response.

Upon receiving the response we will analyze the case and determine if any of our regulations have been violated.  The Department does not mediate between consumers and carriers.  If a consumer is seeking financial restitution, they have the right to pursue that action thru their local jurisdiction such as small claims courts.   Furthermore, a full detailed investigation typically is not the result of a single complaint, but results from a noticeable trend in a carriers patterns or practices.  Lastly, any civil penalties collected as a result of an investigation is payable to the US Treasury and not individual consumers.
 
With regards to your particular case, it does not fall under Rule 250 Overbooking.  We do not have jurisdiction to demand the carrier provide you compensation.
 
We will continue to review and monitor EL AL to determine the extent to which the carrier is in compliance with our regulations and to track trends or spot areas of concern which we feel may warrant further action in the future. Once again, we also note that if you are not happy with EL ALs handling of your concerns, you may pursue a private right of action with the courts and, in such a proceeding, monetary damages may be sought. 

Your complaint has been entered in our computerized complaint monitoring system and will be charged against EL AL in the Consumer Complaint section of the Air Travel Consumer Report.

We have added all the information to you case and have closed the case. Any additional information you provide will be added to your case. 


Sincerely,

Peter Cacioppo
Aviation Consumer Protection Division
Office of Aviation Enforcement and Proceedings

So Peter Cacioppo should urgently change his underline to

Aviation Airline Protection Division
Office of Aviation Enforcement and Proceedings
  HT: FT.

Otherwise it is very misleading....   

After sending very clear proof that the flight WAS booked solid in J he still ignores the facts. Just like El Al themselves would handle it. And after googling his name I see that FT'rs love him as well...

Oh well. So now will have to start with SCC.
You can say what you think when you think what you say.

Offline EJB

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Re: HELP ELAL DENIES BOARDING FOR NO REASON
« Reply #187 on: March 01, 2016, 10:17:50 AM »
So Peter Cacioppo should urgently change his underline to

Aviation Airline Protection Division
Office of Aviation Enforcement and Proceedings
  HT: FT.

Otherwise it is very misleading....   

After sending very clear proof that the flight WAS booked solid in J he still ignores the facts. Just like El Al themselves would handle it. And after googling his name I see that FT'rs love him as well...

Oh well. So now will have to start with SCC.

Not too familiar, but what rule did you say El Al violated? He's right that 250 wasn't violated here from a technical sense. That doesn't mean what El Al did was legal.

Offline mgarfin

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Re: HELP ELAL DENIES BOARDING FOR NO REASON
« Reply #188 on: March 01, 2016, 10:36:05 AM »
Someone told me they where in Brooklyn small claims court last week and a few cases where ppl suing airlines (one frum couple suing spirt), it may put the biggest pressure on them if they start being hit with lawsuits.

Offline ilherman

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Re: HELP ELAL DENIES BOARDING FOR NO REASON
« Reply #189 on: March 01, 2016, 10:39:08 AM »
Not too familiar, but what rule did you say El Al violated? He's right that 250 wasn't violated here from a technical sense. That doesn't mean what El Al did was legal.
That they denied boarding on a overbooked flight. He claims that the flight was not overbooked so no compensation due.  :o
You can say what you think when you think what you say.

Offline EJB

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HELP ELAL DENIES BOARDING FOR NO REASON
« Reply #190 on: March 01, 2016, 10:41:54 AM »
That they denied boarding on a overbooked flight. He claims that the flight was not overbooked so no compensation due.  :o

Was it or wasn't it overbooked? The fact that he was ticketed in J or F doesn't make it overbooked.

Offline mgarfin

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Re: HELP ELAL DENIES BOARDING FOR NO REASON
« Reply #191 on: March 01, 2016, 10:44:03 AM »
Was it or wasn't it overbooked? The fact that he was ticketed in J or F doesn't make it overbooked.

How do know/prove a flight is overbooked?

Offline Jkhein

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Re: HELP ELAL DENIES BOARDING FOR NO REASON
« Reply #192 on: March 01, 2016, 10:55:31 AM »
How do know/prove a flight is overbooked?
they can provide a flight manifest to the dot etc

Offline ilherman

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Re: HELP ELAL DENIES BOARDING FOR NO REASON
« Reply #193 on: March 01, 2016, 10:59:20 AM »
they can provide a flight manifest to the dot etc
And they can also modify the manifest as needed. Don't forget this is El Al.
You can say what you think when you think what you say.

Offline Ergel

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Re: HELP ELAL DENIES BOARDING FOR NO REASON
« Reply #194 on: March 01, 2016, 11:03:37 AM »
Who cares. You wouldn't get the cash anyways?
Life isn't about checking the boxes. Nobody cares.