Author Topic: HELP ELAL DENIES BOARDING FOR NO REASON  (Read 15471 times)

Offline ilherman

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Jun 2013
  • Posts: 8389
  • Total likes: 58
  • DansDeals.com Hat Tips 34
    • View Profile
  • Location: Brooklyn
Re: HELP ELAL DENIES BOARDING FOR NO REASON
« Reply #15 on: January 25, 2016, 06:20:00 PM »
I love how we all believe ilherman without skepticism because the airline in question is ElAl. If it were most other airlines, we'd think there was another side to the story. Speaks volumes tp ElAl's customer service.
Well, some people here know me personally and trust me that I don't just make up bedtime stories. And I provided a VERY clear reference.
Whoever thinks there is a different reason is welcome to go over to the El Al rep in JFK named Ronnie and ask him.
You can say what you think when you think what you say.

Offline ExGingi

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Nov 2015
  • Posts: 6093
  • Total likes: 1028
  • DansDeals.com Hat Tips 7
    • View Profile
  • Location: 770
Re: HELP ELAL DENIES BOARDING FOR NO REASON
« Reply #16 on: January 25, 2016, 06:24:15 PM »
First they said that UA can not reprotect on LY F so I called UA and they rebooked in J, then they just said, WE ARE NOT ACCEPTING THE PASSENGER IN BUSINESS CLASS.

Classic ElAl. Their service smells the same their first class seats smell. Which is GROSS.
I wouldn't know what their seats smell like, as I am proud to say I haven't stepped foot on LY metal for almost 16 years. Though I was contemplating giving them a try once they get the 787s, but thanks for the reminder of who we are dealing with.
I've been waiting over 5 years with bated breath for someone to say that!
-- Dan

Offline ilherman

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Jun 2013
  • Posts: 8389
  • Total likes: 58
  • DansDeals.com Hat Tips 34
    • View Profile
  • Location: Brooklyn
Re: HELP ELAL DENIES BOARDING FOR NO REASON
« Reply #17 on: January 25, 2016, 06:26:32 PM »
When the pax told him that there are DOT rules about denied boarding he just said "El Al has it's own rules"  :o
You can say what you think when you think what you say.

Offline EJB

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Sep 2012
  • Posts: 4958
  • Total likes: 137
  • DansDeals.com Hat Tips 15
    • View Profile
Re: HELP ELAL DENIES BOARDING FOR NO REASON
« Reply #18 on: January 25, 2016, 06:26:54 PM »
Well, some people here know me personally and trust me that I don't just make up bedtime stories. And

I'm not questioning your trustworthiness; I'm criticizing ElAl's customer service.

Offline ilherman

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Jun 2013
  • Posts: 8389
  • Total likes: 58
  • DansDeals.com Hat Tips 34
    • View Profile
  • Location: Brooklyn
Re: HELP ELAL DENIES BOARDING FOR NO REASON
« Reply #19 on: January 25, 2016, 06:34:56 PM »
I'm not questioning your trustworthiness; I'm criticizing ElAl's customer service.
No problem.

El Al Hachie Babayis Boulam  :-X   Well at least they don't have that phrase in English...

You can say what you think when you think what you say.

Offline Chaikel

  • Global Moderator
  • Dansdeals Lifetime Presidential Platinum Elite
  • **********
  • Join Date: Jun 2008
  • Posts: 6770
  • Total likes: 48
  • DansDeals.com Hat Tips 20
  • Gender: Male
    • View Profile
  • Programs: LH SEN, SPG Plat, Hyatt Plat, Rav Kav Platinum
Re: HELP ELAL DENIES BOARDING FOR NO REASON
« Reply #20 on: January 25, 2016, 06:35:47 PM »
What a joke.

This is like a janitor refusing to honor a promise made by his Fortune 500 company because he, in his esteemed wisdom, doesn't think it looks right.
He's actually the SC of JFK
Create professional looking itineraries.
Free trial! Check out eliteitinerary.com
Code:DD

Offline Yehuda25

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Dec 2013
  • Posts: 5791
  • Total likes: 42
  • DansDeals.com Hat Tips 9
    • View Profile
Re: HELP ELAL DENIES BOARDING FOR NO REASON
« Reply #21 on: January 25, 2016, 06:35:53 PM »
When the pax told him that there are DOT rules about denied boarding he just said "El Al has it's own rules"  :o
haha  ;D ;D ;D
“To avoid criticism say nothing, do nothing, be nothing.”


― Aristotle

Offline creditor

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Dec 2011
  • Posts: 1284
  • Total likes: 0
  • DansDeals.com Hat Tips 6
    • View Profile
Re: HELP ELAL DENIES BOARDING FOR NO REASON
« Reply #22 on: January 25, 2016, 06:36:03 PM »
Ronnie is Ronnie and Elal is Elal so typical!! Home away from home...

In a side note, They were probably not excited about UA booking into their F ( which is totally fair if you ask me )

As AJK mentioned make sure you get some hefty reimbursement for IDB
I'm just say'in©®

Offline Chaikel

  • Global Moderator
  • Dansdeals Lifetime Presidential Platinum Elite
  • **********
  • Join Date: Jun 2008
  • Posts: 6770
  • Total likes: 48
  • DansDeals.com Hat Tips 20
  • Gender: Male
    • View Profile
  • Programs: LH SEN, SPG Plat, Hyatt Plat, Rav Kav Platinum
Re: HELP ELAL DENIES BOARDING FOR NO REASON
« Reply #23 on: January 25, 2016, 06:36:42 PM »
When the pax told him that there are DOT rules about denied boarding he just said "El Al has it's own rules"  :o
I hope they're getting this on video
Create professional looking itineraries.
Free trial! Check out eliteitinerary.com
Code:DD

Offline EJB

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Sep 2012
  • Posts: 4958
  • Total likes: 137
  • DansDeals.com Hat Tips 15
    • View Profile
Re: HELP ELAL DENIES BOARDING FOR NO REASON
« Reply #24 on: January 25, 2016, 06:37:52 PM »
At least el al doesn't break guitars

Offline ilherman

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Jun 2013
  • Posts: 8389
  • Total likes: 58
  • DansDeals.com Hat Tips 34
    • View Profile
  • Location: Brooklyn
Re: HELP ELAL DENIES BOARDING FOR NO REASON
« Reply #25 on: January 25, 2016, 06:40:04 PM »
I hope they're getting this on video
I told him to take video. He has an old flip phone.. Not sure how much he was able to get...
You can say what you think when you think what you say.

Offline Dan

  • Administrator
  • Dansdeals Lifetime 50K Presidential Platinum Elite
  • **********
  • Join Date: May 2008
  • Posts: 53593
  • Total likes: 2403
  • DansDeals.com Hat Tips 16441
  • Gender: Male
    • View Profile
  • Location: CLE
  • Programs: UA Global Services, AA Lifetime Plat, DL Dirt, SPG Plat, Hyatt Diamond, Fairmont Lifetime Plat, Hilton Diamond, Priority Club Plat, Avis Chairman, National EE, Hertz PC
Re: HELP ELAL DENIES BOARDING FOR NO REASON
« Reply #26 on: January 25, 2016, 06:42:23 PM »
In a side note, They were probably not excited about UA booking into their F ( which is totally fair if you ask me )
Huh? If you have a protect agreement then you have to honor it!
If you don't like the reimbursement, then pull a DL and force airlines to renegotiate or drop the agreement.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline Dan

  • Administrator
  • Dansdeals Lifetime 50K Presidential Platinum Elite
  • **********
  • Join Date: May 2008
  • Posts: 53593
  • Total likes: 2403
  • DansDeals.com Hat Tips 16441
  • Gender: Male
    • View Profile
  • Location: CLE
  • Programs: UA Global Services, AA Lifetime Plat, DL Dirt, SPG Plat, Hyatt Diamond, Fairmont Lifetime Plat, Hilton Diamond, Priority Club Plat, Avis Chairman, National EE, Hertz PC
Re: HELP ELAL DENIES BOARDING FOR NO REASON
« Reply #27 on: January 25, 2016, 06:42:53 PM »
I told him to take video. He has an old flip phone.. Not sure how much he was able to get...
Shame.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline ilherman

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Jun 2013
  • Posts: 8389
  • Total likes: 58
  • DansDeals.com Hat Tips 34
    • View Profile
  • Location: Brooklyn
Re: HELP ELAL DENIES BOARDING FOR NO REASON
« Reply #28 on: January 25, 2016, 06:59:49 PM »
Ronnie is Ronnie and Elal is Elal so typical!! Home away from home...

In a side note, They were probably not excited about UA booking into their F ( which is totally fair if you ask me )

As AJK mentioned make sure you get some hefty reimbursement for IDB
Yah, that was what it originally bothered him. Although I explained to him that it's UAs issue and not LY as UA is responsible for whatever they book in. But to no ears. He said UA J pax can not get in our F even UA booked it.

He was like "we have first class and UA doesn't, UA has something called business first but it's not REAL first, we have REAL first. Its very exclusive"  :-X

So I got UA to rebook in business class and called him back, now his response was "I am not giving business class, I am the boss in JFK and I WILL MAKE SURE THEY ONLY SIT IN ECONOMY"

So I said, this is called involuntary denied boarding, the passenger has to fly so he will fly economy but at least let him take 2 bags since he is ticketed in business class, he said NO and hang up the phone. 

This idiot was still sooo proud of his first class  ::)
You can say what you think when you think what you say.

Offline damaxer91

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Jul 2008
  • Posts: 3164
  • Total likes: 48
  • DansDeals.com Hat Tips 6
  • Gender: Male
    • View Profile
Re: HELP ELAL DENIES BOARDING FOR NO REASON
« Reply #29 on: January 25, 2016, 07:09:29 PM »
Pretty odd. Ronnie is a good guy