Author Topic: HELP ELAL DENIES BOARDING FOR NO REASON  (Read 30651 times)

Offline Chaikel

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Re: HELP ELAL DENIES BOARDING FOR NO REASON
« Reply #20 on: January 25, 2016, 06:35:47 PM »
What a joke.

This is like a janitor refusing to honor a promise made by his Fortune 500 company because he, in his esteemed wisdom, doesn't think it looks right.
He's actually the SC of JFK
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Offline Yehuda25

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Re: HELP ELAL DENIES BOARDING FOR NO REASON
« Reply #21 on: January 25, 2016, 06:35:53 PM »
When the pax told him that there are DOT rules about denied boarding he just said "El Al has it's own rules"  :o
haha  ;D ;D ;D
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Offline creditor

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Re: HELP ELAL DENIES BOARDING FOR NO REASON
« Reply #22 on: January 25, 2016, 06:36:03 PM »
Ronnie is Ronnie and Elal is Elal so typical!! Home away from home...

In a side note, They were probably not excited about UA booking into their F ( which is totally fair if you ask me )

As AJK mentioned make sure you get some hefty reimbursement for IDB
I'm just say'in©®

Offline Chaikel

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Re: HELP ELAL DENIES BOARDING FOR NO REASON
« Reply #23 on: January 25, 2016, 06:36:42 PM »
When the pax told him that there are DOT rules about denied boarding he just said "El Al has it's own rules"  :o
I hope they're getting this on video
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Offline EJB

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Re: HELP ELAL DENIES BOARDING FOR NO REASON
« Reply #24 on: January 25, 2016, 06:37:52 PM »
At least el al doesn't break guitars

Offline ilherman

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Re: HELP ELAL DENIES BOARDING FOR NO REASON
« Reply #25 on: January 25, 2016, 06:40:04 PM »
I hope they're getting this on video
I told him to take video. He has an old flip phone.. Not sure how much he was able to get...
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Offline Dan

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Re: HELP ELAL DENIES BOARDING FOR NO REASON
« Reply #26 on: January 25, 2016, 06:42:23 PM »
In a side note, They were probably not excited about UA booking into their F ( which is totally fair if you ask me )
Huh? If you have a protect agreement then you have to honor it!
If you don't like the reimbursement, then pull a DL and force airlines to renegotiate or drop the agreement.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline Dan

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Re: HELP ELAL DENIES BOARDING FOR NO REASON
« Reply #27 on: January 25, 2016, 06:42:53 PM »
I told him to take video. He has an old flip phone.. Not sure how much he was able to get...
Shame.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline ilherman

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Re: HELP ELAL DENIES BOARDING FOR NO REASON
« Reply #28 on: January 25, 2016, 06:59:49 PM »
Ronnie is Ronnie and Elal is Elal so typical!! Home away from home...

In a side note, They were probably not excited about UA booking into their F ( which is totally fair if you ask me )

As AJK mentioned make sure you get some hefty reimbursement for IDB
Yah, that was what it originally bothered him. Although I explained to him that it's UAs issue and not LY as UA is responsible for whatever they book in. But to no ears. He said UA J pax can not get in our F even UA booked it.

He was like "we have first class and UA doesn't, UA has something called business first but it's not REAL first, we have REAL first. Its very exclusive"  :-X

So I got UA to rebook in business class and called him back, now his response was "I am not giving business class, I am the boss in JFK and I WILL MAKE SURE THEY ONLY SIT IN ECONOMY"

So I said, this is called involuntary denied boarding, the passenger has to fly so he will fly economy but at least let him take 2 bags since he is ticketed in business class, he said NO and hang up the phone. 

This idiot was still sooo proud of his first class  ::)
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Offline damaxer91

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Re: HELP ELAL DENIES BOARDING FOR NO REASON
« Reply #29 on: January 25, 2016, 07:09:29 PM »
Pretty odd. Ronnie is a good guy

Offline Jkhein

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Re: HELP ELAL DENIES BOARDING FOR NO REASON
« Reply #30 on: January 25, 2016, 07:11:46 PM »
Pretty odd. Ronnie is a good guy
+1 I have had him go out of his way alot for passengers

Offline AJK

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Re: HELP ELAL DENIES BOARDING FOR NO REASON
« Reply #31 on: January 25, 2016, 07:15:43 PM »
He's actually the SC of JFK

OK, then secretary.

Reprotect agreements are negotiated and executed by people far above his rank.  He has no right to deny boarding based on his personal feelings about whether UA should or should not reprotect in F.
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Offline PlatinumGuy

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Re: HELP ELAL DENIES BOARDING FOR NO REASON
« Reply #32 on: January 25, 2016, 07:18:10 PM »
Pax should sit down in F and refuse to get up...

The LY agent needs to be fired, anything else is completely unacceptable. It makes no difference how good he normally is, the pax is a regular, paying, revenue FIRST CLASS PASSENGER and this guy should be fired for even offending him, never mind downgrading him to economy

Speaking as somebody who has personally bought and flown full F LY tickets, I will think twice about it next time and especially out of JFK.
״וזה כלל גדול: שישנא אדם כל דבר שקר. וכל מה שיוסיף שנאה לדרכי השקר – יוסיף אהבה לתורה.״ - אורחות צדיקים

Offline Dan

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Re: HELP ELAL DENIES BOARDING FOR NO REASON
« Reply #33 on: January 25, 2016, 07:22:15 PM »
It's not like these protect agreements aren't real money.
AA coughed up $15K to UA to rebook the 4 of us in J to TLV.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

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Re: HELP ELAL DENIES BOARDING FOR NO REASON
« Reply #34 on: January 25, 2016, 07:25:14 PM »
And for the record... UA has 3 cabin first class which... wait for it... features an actual flat bed seat
״וזה כלל גדול: שישנא אדם כל דבר שקר. וכל מה שיוסיף שנאה לדרכי השקר – יוסיף אהבה לתורה.״ - אורחות צדיקים

Offline ilherman

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Re: HELP ELAL DENIES BOARDING FOR NO REASON
« Reply #35 on: January 25, 2016, 07:30:35 PM »
It's not like these protect agreements aren't real money.
AA coughed up $15K to UA to rebook the 4 of us in J to TLV.
And that's precisely what I tried explaining to him. I said because it doesn't say on the reciept the updated amount what UA is paying for F does not mean UA is not paying. I told him, when LY rebooks on UA it doesn't either show up on UAs reciept what LY pays. It's something they work out internally.
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Offline Chaikel

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Re: HELP ELAL DENIES BOARDING FOR NO REASON
« Reply #36 on: January 25, 2016, 07:39:28 PM »
From what I understand, this came from upstairs. Not that it makes anymore sense...
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Offline ilherman

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Re: HELP ELAL DENIES BOARDING FOR NO REASON
« Reply #37 on: January 25, 2016, 07:40:48 PM »
UA got them rebooked on UA90 tonight where the business class happens to be much nicer than LYs first class on the 777. Since LY got the new business bed like seat on the 777 I really can't believe anyone paying for those first class seats which are right next to the kitchen and very noisy and uncomfortable and don't even have a bathroom. So funny how proud Ronnie was from his first class.
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Offline Hershelsdeals

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Re: HELP ELAL DENIES BOARDING FOR NO REASON
« Reply #38 on: January 25, 2016, 07:45:50 PM »
UA got them rebooked on UA90 tonight where the business class happens to be much nicer than LYs first class on the 777. Since LY got the new business bed like seat on the 777 I really can't believe anyone paying for those first class seats which are right next to the kitchen and very noisy and uncomfortable and don't even have a bathroom. So funny how proud Ronnie was from his first class.
+1

Same experience here, I booked my father UA J RT, but needed to change the return flight and travel agent was able to change the return to  LY F, which was cheaper than UA J.

My father said the only advantage he had with LY is that he got chauffeur service from JFK To Brooklyn, but otherwise he will always take United J over LY F

Offline ilherman

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Re: HELP ELAL DENIES BOARDING FOR NO REASON
« Reply #39 on: January 25, 2016, 08:05:05 PM »
From what I understand, this came from upstairs. Not that it makes anymore sense...
To me he said that it was his decision and then he change his mind.

And if you wanna get the real picture, read below.

There was a passenger who got to the airport with the same exact story and he wanted to give him issues but when that TA who happens to be friends with Ronnei called him up he right away let him on!!! So typical El Al, not sure how they are still around as an airline.

People who know Ronnei say that he probably had a buddy who he wanted to upgrade to first class, so he did all this... Don't know.
You can say what you think when you think what you say.