Author Topic: HELP ELAL DENIES BOARDING FOR NO REASON  (Read 21643 times)

Offline Sig

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Re: HELP ELAL DENIES BOARDING FOR NO REASON
« Reply #140 on: February 24, 2016, 01:27:08 PM »
Small claims court is cheap and easy, highly recommend you give it a try.

Offline ilherman

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Re: HELP ELAL DENIES BOARDING FOR NO REASON
« Reply #141 on: February 24, 2016, 08:21:36 PM »
Well, the DoT rep assigned to my case should change his signature from

Aviation Consumer Protection Division
Office of Aviation Enforcement and Proceedings

to

Aviation Airline Protection Division
Office of Aviation Enforcement and Proceedings

When I asked him why I am not eligible for DB compensation since I was booked in J and was denied J he answered as follows. This is beyond... What should be the difference if there were actually oversold or not..

Dear Mr. ************

Allow me to clarify, denied boarding for a flight that was not in an oversold situation is not a regulated area.  It does not fall under Rule 250 Overbooking,  that you have provided in the link in the email from your attorney.  We do not required airlines to provide compensation in this instance, however, some airlines would offer a good will gesture. This is entirely up to them. 
 
The Department notes that much of the complaint relates to the perceived actions of the customer service agent and manager.  These are customer service issues that do not implicate 14 CFR Part 250.  As such, the Department is unable to assist in that area, we do not mediate individual consumer complaints nor negotiate compensation for consumers.

At this juncture, there is no information that the carrier is in violation of our regulation as the carrier states the flight went out with available seats in all cabins, as previously noted.

Again, it does not appear that EL AL has violated any of our regulations and the Department does not mediate between consumers and carriers.  Therefore, if you  feel additional financial compensation is warranted, they have the right to pursue the matter in the courts, such as small claims courts within their local jurisdiction.

I hope this information is helpful.
Sincerely,

***** ******
Aviation Consumer Airline Protection Division
Office of Aviation Enforcement and Proceedings
You can say what you think when you think what you say.

Offline yelped

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Re: HELP ELAL DENIES BOARDING FOR NO REASON
« Reply #142 on: February 24, 2016, 08:42:59 PM »
Does it say in their regulations that the reason for denying boarding has to be due to overbooking? Or just that it has to be a valid reason, such as health, security etc. Also, can't you sue them under the Israeli Aviation law as well?

Offline cholent

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Re: HELP ELAL DENIES BOARDING FOR NO REASON
« Reply #143 on: February 24, 2016, 11:25:33 PM »
Does it say in their regulations that the reason for denying boarding has to be due to overbooking? Or just that it has to be a valid reason, such as health, security etc. Also, can't you sue them under the Israeli Aviation law as well?
Just looked it up and yes it specifically refers to denied boarding due to overbooking. It also says that moving a passenger to a lower class is acceptable, they just need to refund the fare difference
Don't ask stupid questions and you won't get stupid answers

Offline ilherman

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Re: HELP ELAL DENIES BOARDING FOR NO REASON
« Reply #144 on: February 25, 2016, 12:02:15 AM »
Just looked it up and yes it specifically refers to denied boarding due to overbooking. It also says that moving a passenger to a lower class is acceptable, they just need to refund the fare difference
Where did you see that? On elal.com?
You can say what you think when you think what you say.

Offline cholent

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Re: HELP ELAL DENIES BOARDING FOR NO REASON
« Reply #145 on: February 25, 2016, 12:18:32 AM »
Where did you see that? On elal.com?
I googled "denied boarding compensation" and found the law
Don't ask stupid questions and you won't get stupid answers

Offline ilherman

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Re: HELP ELAL DENIES BOARDING FOR NO REASON
« Reply #146 on: February 25, 2016, 09:46:09 AM »
I googled "denied boarding compensation" and found the law
Link?
You can say what you think when you think what you say.

Offline cholent

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Re: HELP ELAL DENIES BOARDING FOR NO REASON
« Reply #147 on: February 25, 2016, 09:47:59 AM »
Don't ask stupid questions and you won't get stupid answers

Offline mawmaw

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Re: HELP ELAL DENIES BOARDING FOR NO REASON
« Reply #148 on: February 25, 2016, 08:38:21 PM »
IME SCC is a good way to go grate chance Elal wont show up

Offline username

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Re: HELP ELAL DENIES BOARDING FOR NO REASON
« Reply #149 on: February 25, 2016, 08:42:11 PM »
If they lose in SCC, can they blacklist you for revenge?
^^^

Offline Venilla

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Re: HELP ELAL DENIES BOARDING FOR NO REASON
« Reply #150 on: February 25, 2016, 08:44:58 PM »
If they lose in SCC, can they blacklist you for revenge?
They could do whatever they want...
I like vanilla but my name is Venilla.

Offline ExGingi

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Re: HELP ELAL DENIES BOARDING FOR NO REASON
« Reply #151 on: February 25, 2016, 09:07:26 PM »
They could do whatever they want...
They might, but depending on what you mean by blacklisting, it might be illegal.
I've been waiting over 5 years with bated breath for someone to say that!
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Offline Los Ram

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Re: HELP ELAL DENIES BOARDING FOR NO REASON
« Reply #152 on: February 27, 2016, 03:54:55 PM »
Hi

I had the exact same story as iHerman on Jan 25th was booked on UA 84 in I class (Business Class Award) and i got the UA agent to put me on LY in business class on that same flight LY002 and i made sure the UA ticket # was on the LY ticket and i had a seat assignment and had no issues. ;) ;)(sometimes its better to not to to over do it by getting a mileage ticket to be rebooked in first)

Of course you cant compare LY J class to UA but to get to israel on that day there was no other option.

Offline D93

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Re: HELP ELAL DENIES BOARDING FOR NO REASON
« Reply #153 on: February 27, 2016, 04:19:17 PM »
Hi

I had the exact same story as iHerman on Jan 25th was booked on UA 84 in I class (Business Class Award) and i got the UA agent to put me on LY in business class on that same flight LY002 and i made sure the UA ticket # was on the LY ticket and i had a seat assignment and had no issues. ;) ;)(sometimes its better to not to to over do it by getting a mileage ticket to be rebooked in first)

Of course you cant compare LY J class to UA but to get to israel on that day there was no other option.

Did you check in at the airport?

Offline Emkay

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Re: HELP ELAL DENIES BOARDING FOR NO REASON
« Reply #154 on: February 27, 2016, 04:29:54 PM »




Of course you cant compare LY J class to UA

Most def can

Offline Myccrabbi

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Re: HELP ELAL DENIES BOARDING FOR NO REASON
« Reply #155 on: February 27, 2016, 11:16:53 PM »
Hi

I had the exact same story as iHerman on Jan 25th was booked on UA 84 in I class (Business Class Award) and i got the UA agent to put me on LY in business class on that same flight LY002 and i made sure the UA ticket # was on the LY ticket and i had a seat assignment and had no issues. ;) ;)(sometimes its better to not to to over do it by getting a mileage ticket to be rebooked in first)

Of course you cant compare LY J class to UA but to get to israel on that day there was no other option.
This is gotta be Ronnie lol
If u work for a living, why kill urself working?

Offline Chapshnell

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Re: HELP ELAL DENIES BOARDING FOR NO REASON
« Reply #156 on: February 27, 2016, 11:19:17 PM »
This is gotta be Ronnie lol

or someone from elal. first post on ddf  ;)

Offline Myccrabbi

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Re: HELP ELAL DENIES BOARDING FOR NO REASON
« Reply #157 on: February 27, 2016, 11:20:29 PM »
or someone from elal. first post on ddf  ;)
+1
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Offline Joe4007

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Re: HELP ELAL DENIES BOARDING FOR NO REASON
« Reply #158 on: February 27, 2016, 11:48:16 PM »
or someone from elal. first post on ddf  ;)
Nah. They'd never say that LY J can't compare to UA...

Offline Matovu

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Re: HELP ELAL DENIES BOARDING FOR NO REASON
« Reply #159 on: February 28, 2016, 12:00:48 AM »
This is gotta be Ronnie lol
Good, at least they know tbey did somthing wrong and their responding.
Plus the forums is a vehicle for negative coverage.