Thank you for your follow up.
To clarify the process, when we receive any complaint of dissatisfaction from a consumer, we forward those concerns on to the carrier for a response back to the consumer. If the complaint falls under one of our regulated areas ie, Disability, Discrimination, Oversales, Luggage, timeliness of Refunds, Notifications, Advertising, we will ask to be copied in on the carriers response.
Upon receiving the response we will analyze the case and determine if any of our regulations have been violated. The Department does not mediate between consumers and carriers. If a consumer is seeking financial restitution, they have the right to pursue that action thru their local jurisdiction such as small claims courts. Furthermore, a full detailed investigation typically is not the result of a single complaint, but results from a noticeable trend in a carriers patterns or practices. Lastly, any civil penalties collected as a result of an investigation is payable to the US Treasury and not individual consumers.
With regards to your particular case, it does not fall under Rule 250 – Overbooking. We do not have jurisdiction to demand the carrier provide you compensation.
We will continue to review and monitor EL AL to determine the extent to which the carrier is in compliance with our regulations and to track trends or spot areas of concern which we feel may warrant further action in the future. Once again, we also note that if you are not happy with EL AL’s handling of your concerns, you may pursue a private right of action with the courts and, in such a proceeding, monetary damages may be sought.
Your complaint has been entered in our computerized complaint monitoring system and will be charged against EL AL in the Consumer Complaint section of the Air Travel Consumer Report.
We have added all the information to you case and have closed the case. Any additional information you provide will be added to your case.
Sincerely,
Peter Cacioppo
Aviation Consumer Protection Division
Office of Aviation Enforcement and Proceedings
So Peter Cacioppo should urgently change his underline to
Aviation Airline Protection Division
Office of Aviation Enforcement and Proceedings HT: FT.
Otherwise it is very misleading....
After sending very clear proof that the flight WAS booked solid in J he still ignores the facts. Just like El Al themselves would handle it. And after googling his name I see that FT'rs love him as well...
Oh well. So now will have to start with SCC.
