I guess we'll see what happens. Think I'll win a DOT claim?
no- pretty standard for tickets to be refunded to the original form of payment,
regardless of what a CS rep says. Also, what do you think the DOT will make of your claim that "I'm entitled to $250 cash refund for the ticket I paid 250 miles for."?
Consider also that refunds have to flow through a separate department that ensures such matters are properly accounted for. That's why my approach has always been to just get the tickets canceled, pending reissue, rather than try to process a refund. In fact, I just landed this morning on such a reissued ticket.