Author Topic: SIZZLING! Delta Cardholders Can Book First Class Award Tickets From Canada To The US For 250 Miles+$  (Read 13300 times)

Offline Ergel

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The lady from refunds assured me the refund would be issued in the form of a check delivered to my house.
6 x $192 CAD
I love this game
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Offline Dan

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Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline eliteflyer

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Just canceled out a $278 CAD YYZ-CUN trip x 4 and they're happy, due to Zika, to allow a free non-transferable reissue within a year of original ticketing.

The lady from refunds assured me the refund would be issued in the form of a check delivered to my house.
6 x $192 CAD
I love this game
Nice- let us know when you receive the check. Until I hear confirmation, I'm going the route of reissues.

Offline Ergel

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Just canceled out a $278 CAD YYZ-CUN trip x 4 and they're happy, due to Zika, to allow a free non-transferable reissue within a year of original ticketing.
 Nice- let us know when you receive the check. Until I hear confirmation, I'm going the route of reissues.
I said you're sure I'll get refunded via check. She said she was positive. I'll keep you posted
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Offline Ergel

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I'll rebook 5*150 and pocket $400
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Offline Ergel

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Looks like this backfired :(
On the phone now sorting this out
ETA: This is a disaster
« Last Edit: May 20, 2016, 10:00:22 AM by Ergel »
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Offline eliteflyer

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Looks like this backfired :(
On the phone now sorting this out
ETA: This is a disaster
no refund check I gather?

Offline Ergel

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Quote from: Delta Email
Iím happy to help with your request regarding a refund.
 
Since you used both miles and cash to purchase your ticket Iíve taken the following action.
 
About your Mileage
All mileage has been returned to the SkyMiles account from which the miles were deducted.   Miles redeposited to your account will appear within 7 business days.

Quote from: My response
On the phone they advised me that I would receive the cash value of my ticket back. I did not want to cancel if I was to receive my miles back. Please reinstate my ticket.

Quote from: Delta Email
I appreciate the opportunity to further review your request of xxxx.
 
When a ticket is purchased it can only be refunded to the original form of payment. Once the miles have been redeposited there is no way to reinstate those tickets. The most effective option is to call our reservations team to use the miles that have been redeposit towards a new purchase.
 
Please contact our Reservations team at 800-221-1212 for assistance and provide the ticket numbers listed above.
 

Quote from: my response
That is not possible. The price has gone up on these tickets. I can no longer get the tickets I need. I explicitly said on the call that I do not want to cancel the tickets if I will be refunded the miles. You can pull up the phone records to look this up. Please reinstate my tickets add requested.


I guess we'll see what happens. Think I'll win a DOT claim?
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Offline eliteflyer

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I guess we'll see what happens. Think I'll win a DOT claim?
no- pretty standard for tickets to be refunded to the original form of payment,
regardless of what a CS rep says. Also, what do you think the DOT will make of your claim that "I'm entitled to $250 cash refund for the ticket I paid 250 miles for."?

 Consider also that refunds have to flow through a separate department that ensures such matters are properly accounted for. That's why my approach has always been to just get the tickets canceled, pending reissue, rather than try to process a refund. In fact, I just landed this morning on such a reissued ticket.

Offline Ergel

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no- pretty standard for tickets to be refunded to the original form of payment,
regardless of what a CS rep says. Also, what do you think the DOT will make of your claim that "I'm entitled to $250 cash refund for the ticket I paid 250 miles for."?

 Consider also that refunds have to flow through a separate department that ensures such matters are properly accounted for. That's why my approach has always been to just get the tickets canceled, pending reissue, rather than try to process a refund. In fact, I just landed this morning on such a reissued ticket.
I just want my ticket reinstated at this point.
The only form of refund they offered me was this
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Offline Ergel

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Anyone know if I cancel for rebook can I use the credit for a WS flight? Agent is insisting it won't work
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Offline eliteflyer

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Anyone know if I cancel for rebook can I use the credit for a WS flight? Agent is insisting it won't work
I've successfully canceled these tickets (schedule change) and rebooked onto a DL codeshare on WS.

Offline Ergel

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I figured. Too late now though. Will just leave work early tomorrow.

Have yyz-jfk-phx-jfk all coming up in the next week from this glitch. Good times
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Offline eliteflyer

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I figured. Too late now though. Will just leave work early tomorrow.

Have yyz-jfk-phx-jfk all coming up in the next week from this glitch. Good times
Good times indeed! The last date I was able to get on the calendar as I recall was around December 25th, 2016. Validity of the tickets times out Feb. 26th. Have used approximately $5,600 worth of tickets for myself and family in the last year from this deal and, so far, have not forfeited any of them.

Offline Ergel

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Yeah. One of the flights that I was giving up on (I had me+4 reservations, only I was going to fly) got delayed while I was in the airport. Called and got myself protect onto a westjet flight and the other four cancelled for rebook.
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