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Citibank Contacts:
Application status – https://www.accountonline.com/cards/acq/CardApplicationStatus.do?screenID=3187
(800) 695-5171 – Personal Application Status and Reconsideration Line with live rep
(888) 201-4523 – Application status
(866) 606-2961 – Reconsideration Line
(800) 763-9795 – General Personal Application Inquiries with live rep
(800) 645-7240 – Business Application Status and Reconsideration Line, dial option 3 then option 1 for application status
(800) 288-4653 – Business Application Status and Reconsideration Line, dial option 3 then option 1 for application status
(866) 606-2787 – General Application and Account Questions with live rep

Many people have also had better luck writing to the office of the President for reconsideration on Citi cards:
Mr. Ken Stork
Office of the President
PO Box 6000
Sioux Falls, SD 57117

Random: see this great article about negotiating tactics with Customer Service Reps.
« Last edited by shoobi on August 25, 2015, 07:24:29 PM »

Author Topic: Citi reconsideration  (Read 169295 times)

Offline ludmila

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Re: Citi reconsideration
« Reply #525 on: March 19, 2019, 04:32:35 PM »
Pretty normal, i don't bother applying for Citi business anymore.
+1 I do not care for their personal or business cards anymore, worst to deal with.
I was the Best,still the Best, and will always be the Best.
Pele Good,Maradona Better, George Best.

Offline Muhammad

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Re: Citi reconsideration
« Reply #526 on: March 21, 2019, 06:39:23 AM »
CITI is driving me nuts.
Does anyone have a direct reconsideration number for Business cards?
Also, did anyone ever hear of this? They are telling me that they can't re-evaluate until I receive the declination letter in the mail.
try speaking with the executive department

Offline a good yeshiva bachur

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Re: Citi reconsideration
« Reply #527 on: June 23, 2019, 03:06:34 PM »
Quote
Your application is pending for further review, and we need additional information from you. Call 1-866-606-2961 now to receive an immediate decision.

Please have your application ID xxxxxxxxxxx.  when you call.

If you call now and your application is approved, your card will arrive in approximately 7-10 days.

thats the message I just got from Citi, should I just wait it out? Or is it worth calling?

Offline PETERP

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Re: Citi reconsideration
« Reply #528 on: June 23, 2019, 06:26:05 PM »
Call . It’s probably a request for
Address or income verification .
If you do nothing you will receive
snail mail that they stopped
considering your application 

They may call you back at a verifiable phone
and approve you right after that .

Offline Joel2

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Re: Citi reconsideration
« Reply #529 on: August 23, 2019, 08:56:22 AM »
Got this msg today. Call in or wait it out?

Thank you. We have received your application and further processing is required at this time. You may check back in 24 hours to see if a decision has been determined. We will contact you within 1 week via mail/email regarding our decision. Thank you for requesting a CitiBusiness® / AAdvantage® Platinum Select® Card.

Offline @Yehuda

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Re: Citi reconsideration
« Reply #530 on: October 17, 2019, 03:39:58 PM »
Applied for a Citi card last night. Got the 7-10 message. Is this pretty much an instant decline?

Here's the message I received. "Thank you for your Citi ThankYou® Premier Card application. We're still reviewing it. Depending on how quickly we're able to process your information, we may post a decision here in 24 hours, so feel free to check back then. We'll be in touch in approximately 7-10 days via mail or email with a decision."
Got this message today. Called recon, they asked a few verification questions and approved.