no why would they do that....
Chris:
If your order was for the messenger bag, please see the following message. If it was not for the messenger bag, please provide your order number
Chris:
If your order for the free Florsheim bag was placed through the personalized promotional email on our website, it will ship.
If your order for the free Florsheim bag was placed by using an unauthorized coupon, it will be canceled.
Our IT team is working on reviewing your order, thank you for your patronage.
I chatted with them and he "typed" this message in 10 seconds. Basically a copy paste to everyone.