My friend had a horrid experience (below), anyone know what we can do about this? anyone else got charged extra?
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Follow up to the choc chip Amazon discussion earlier. just had a very surprising and frustrating Amazon experience. Sharing to raise ure awareness! Purchased choc chunks on lightening deal on Feb 14 via subscribe and save, 30 lbs for $24.01. Got my order today. Offered 3 Shluchos a 5 lb bag each. Figured why not. They wanted to pay for it so I happened to look up to see how much I paid remembering it was very little but not knowing exact amount...
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only to find out I was charged more than 10x the amount - 248$.
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Called Amazon. They said the order was canceled on May 17 (just before shipping) and reordered at full price. I certainly didn't do that. They confirmed that it could have been them bec price was way too low. They apologized for not informing me but said they cannot do anything about it. No refunds bec no returns on food items. And they would absolutely not adjust price. Says it was most likely system error and they don't have to match it. Never mind that this deal has happened at least twice already and was advertised as lightening deal. Spoke to supervisor and team manager. No help. No more subscribe and save for me. Lost my trust. It's known that prices fluctuate after your first order but your first order should be guaranteed. Disputed with Amex. Will see what happens.